Microsoft ( Excel , Word , PowerPoint)
Khuloud Al Shamsi
Sr.Officer - Employee Relation
Al Ain
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Officer Employee Relations
Al Ain Farms
Al Ain
2021.01 - Current
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained excellent attendance record, consistently arriving to work on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Drafted and presented reports outlining policy actions.
- Communicated effectively with staff members of operations, finance and clinical departments.
General Services Officer
Al Ain Farms
Al Ain
2019.12 - 2020.12
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Maintained energy and enthusiasm in fast-paced environment.
- Onboarded new temps by entering employee information into systems.
- Created plans and communicated deadlines to complete projects on time.
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Updated documents such as municipal codes and city charters.
- Performed routine data entry or document management.
Contact Center Agent
Etihad Airways
Al Ain
2015.02 - 2018.12
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Responded to customer calls and emails to answer questions about products and services.
- Answered over 60 calls per shift to meet fast-paced call center demands.
- Resolved over 35 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Educated customers on company systems, form completion and access to services.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
GED -
Abu Dhabi Vocational Education And Training Inst.
Al Ain 2012.03 - 2014.07
Skills
Employee relations and conflict resolution
Software
PMS
TAS
Certification
Supervisory Management Skills
Timeline
Supervisory Management Skills
2021-08
Senior Officer Employee Relations
Al Ain Farms
2021.01 - Current
General Services Officer
Al Ain Farms
2019.12 - 2020.12
Contact Center Agent
Etihad Airways
2015.02 - 2018.12
GED -
Abu Dhabi Vocational Education And Training Inst.
2012.03 - 2014.07
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