Khurram Khitab Abbasi
Dubai
Summary
"I am a highly professional and with over a decade of experience in premium guest services within the UAE’s busiest aviation hubs. My background as a GX (Guest Experience) Team Leader at Dubai International Airport and a Guest Service Agent for Etihad Airways Abu Dhabi has equipped me with the unique ability to provide world-class service to international travellers and VVIPs. Beyond that, I am NEBOSH IGC certified in Occupational Health & Safety, ensuring that passenger safety is always my primary concern. I am a proficient English communicator (C2 Level) with a proven track record of handling high-pressure situations with a calm and goal-oriented attitude. Having held a Tourist Guide License from the Abu Dhabi Tourism & Culture Authority, I understand how to provide more than just a ride—I provide a knowledgeable and hospitable experience for every Guest."
Dedicated and professional Individual with a valid UAE license and extensive experience in high-end guest services at Dubai and Abu Dhabi airports. Seeking a Suitable position to utilize my Experience, training and deep knowledge of international stature to provide safe, punctual, and premium services.
Overview
24
24
years of professional experience
3
3
Certifications
8
8
Languages
Work History
Team Lead
Majlis
08.2021 - 04.2026
- Assisting VIP’s to their destination’s Aircrafts-through Airside- channels pertaining their departure flights.
- Facilitating VIPS to their accommodations, Meeting Venues, Hotels.
- Delivering world class guests experience while collaborating-with different stakeholders while delineating safe and welcoming Experience.
Guest Service Agent
Etihad Airways
01.2015 - 01.2020
- To provide world class customer service to people from various different countries, while patrolling the premises, airside and vigilance pertaining to nature of the job.
- Commitment with my duties, working extra hours when needed for betterment of organization.
- The ability to deal with large group of customers on a daily basis.
- Regular patrols of the airport acting as a visual deterrent as well as looking for any damage to the building so it can be reported.
- Ensuring that passengers do not enter any unauthorized access parts of the airport by refusing entry and responding to calls that there has been a breach of security.
- Make accurate reports on any problems such as luggage confiscated, persons detained, trespassing and damages to the building.
- Assisting in the evacuation of passengers in emergency situations.
Guest Service Agent
Etihad Airways
03.2015 - 07.2015
- Supporting the Driving operations in the hours of need.
- Dealing with passenger’s inquiries about flight departure and arrivals& assisting them to their Respective terminals.
- Numbers. Telling passengers about luggage restrictions.
- Weighing baggage and collecting any excess weight charges.
- Taking care of people with special needs, and unaccompanied children. Managing lift mobile according to the needs of guests.;
- Calming and reassuring nervous passengers.
- Assisting guests in United States Customs and border protection section located in Abu Dhabi Airport premises.
- Handling a high volume of customer enquiries whilst providing a high quality of service.
- Effectively communicating with customers in a professional and friendly manner.
- Supporting the field sales team.
- Carrying out administrative tasks such as data input, processing information, completing paperwork and filling documents.
Teacher
Green Land Public School and College
06.2002 - 11.2010
- 5 Years’ experience as a teacher at Green Land Public School and College Murree Pakistan.
- 1 Year Experience as a teacher at Anglo Arabic Public Secondary School & College, Satellite Town Rawalpindi, Pakistan.
- 1 Year Experience as an English Language Teacher at Asian College, Dhadiyal Azad Kashmir.
- 5 Years’ experience of teaching English, Commerce, Banking, Economics and subjects of Humanities on National University of Modern Languages
Education
B.ED - Bachelor of Education
University of Sargodha
Pakistan01-2016
MA - English
National University of Modern Languages
Pakistan01-2009
B.Com - Bachelor of Commerce
University of Punjab
Pakistan01-2002
Skills
Nebosh IGC Qualified with Valid UAE Category B license with a strong commitment safety for all ,and v
VIP Guest Handling: Proven track record of assisting VVIPs and nervous passengers in high-pressure airport environments
Communication: Fluent in English (C2 level) and Urdu, enabling effective communication with diverse international tourists
Emergency Response: Trained in evacuation procedures and emergency situations
Health & Safety: NEBOSH IGC certified in Occupational Health& Safety
Security Certification: Private Security Business Department (PSBD) & NSI
Windows(Windows xp,Windows) MS Office(MS Word,MS Powerpoint,MS Excel,MS) Browsing the Internet (experienced) IELTS IDP (65) TEFL
WORKPLACE COACH ETIHAD AIRWAYS
FUNDAMENTALS OF E-COMMERCE & DIGITAL MARKETING (COURSEA)
Certification
Certified from Private Security Business Department (PSBD) Ministry of Interior I trained from National Security Institute (NSI)
Driving License
Driving License: B
Management and leadership skills
- Team Lead
- Have the ability to communicate at all levels in the organization.
- Excellent problem-solving skills.
- Ability to maintain customer confidentiality.
- Ability to work in an individual and team environment.
- Excellent organizational and time management skills.
- Responsible to ensure the safety of the guests while traveling.
- High energy level
- Proven integrity
- Flexibility
Timeline
Team Lead
Majlis
08.2021 - 04.2026
Guest Service Agent
Etihad Airways
03.2015 - 07.2015
Guest Service Agent
Etihad Airways
01.2015 - 01.2020
Teacher
Green Land Public School and College
06.2002 - 11.2010
B.ED - Bachelor of Education
University of Sargodha
MA - English
National University of Modern Languages
B.Com - Bachelor of Commerce
University of Punjab