KHURRAM SHAHZAD KHAN
Dubai
Summary
Skilled System Engineer with multi-platform expertise and a strong foundation in IT infrastructure, virtualization, cloud services, and enterprise systems. Adept at troubleshooting complex technical issues, implementing strategic solutions, and optimizing system performance. Known for meticulous attention to detail, enthusiastic about leveraging technical knowledge to achieve success and deliver reliable IT solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Systems engineer
VaporVM
Dubai
2026.05 - Current
- Handled critical incidents effectively; minimised impact on overall business operations.
- Conducted regular systems analysis, resulting in optimised processes.
- Created detailed reports on system health status, enabling proactive interventions.
IT Support Administrator
NMDC
Abu Dhabi
2025.04 - 2026.04
- Managed daily support tickets using ALLOY Navigator, ensuring prompt resolution and phone-based technical support.
- Provided desktop support, phone, and email support.
- Performed daily and monthly backups to ensure data security.
- Collaborated with remote team members to resolve technical issues.
- Managed and maintained clear communication with clients and team members to ensure customer satisfaction.
- Conducted patch management for vCenter and ESXi hosts to maintain a secure and fully optimized virtual environment.
- Prepared and maintained company-wide documentation including SOPs, risk analysis reports, and Root Cause Analysis (RCA).
- Performed live and cold migrations and virtual machine optimization.
- Provided technical support and troubleshooting to clients in the UAE, Australia, and the USA.
- Managed websites using Uptime Robot and Smart Dubai services.
- Managed server, desk, and ticketing systems including Kayako, ManageEngine, and MSP Manager.
System Administrator
Emirates Transport (VaporVM - Sub Project)
Dubai
2022.12 - 2023.03
- Managed and supported Microsoft 365 and Azure AD environments.
- Managed VM cluster operations across Hyper-V and VMware.
- Optimized environments for optimal performance and availability.
- Administered Active Directory services including user management, Group Policy (GPO) implementation, and daily DNS/DHCP backup.
- Provided desktop support including troubleshooting Windows BSOD issues and macros (Sequoia) related incidents.
- Managed network drive configurations, shared access permissions, and user access control.
Network Support Officer
Australian HR Institute
Melbourne
2017.07 - 2019.05
- Maintained detailed logs of all data center events, change management activities, and operational processes to ensure compliance and audit readiness.
- Managed access permissions through Active Directory to maintain secure access control.
- Prepared and maintained technical documentation to ensure accurate and efficient communication.
IT Support
IT Support Technical Management College
Melbourne
2014.04 - 2014.05
- Managed day-to-day documentation and workflows using SharePoint, ensuring efficient communication and collaboration.
- Provided technical support and troubleshooting to clients and team members.
- Managed and maintained clear communication with clients and team members to ensure customer satisfaction.
System Support Officer
Punjab Education Foundation
Lahore
2011.07 - 2013.07
- Managed IT infrastructure, including network and web-based applications, to ensure optimal performance and availability.
- Provided technical support and troubleshooting to clients and team members.
- Collaborated with remote team members to resolve technical issues.
- Communicated with clients and external institutions to provide network and web-based support.
Education
ACS online course program - IT
Australian Computer Society
Australia 2014.07 -
Certificate IV - Australia
Holmesglen College
Australia 2013.07 -
B.Sc. - Computer Science
University of the Punjab
Pakistan 2009.01 -
Skills
- Microsoft 365 Admin
- Online exchange
- Outlook issues T-shooting
- OneDrive Configuration
- Windows Defender
- Tenant Admin
- Intune configuration
- PIM & PAM
- Layers
- Key Vault
- MS OS customization
- BSOD troubleshooting
- Windows troubleshooting
- Hardware support
- Android Network folder patch
- Veeam
- Hyper-V
- VMware Solutions
- USO & NCS
- LUN & Block San Storage
- RAID & NAS San storage
- Remote desktop configurations
- Network configurations
- Veeam Backup
- MSP operations
- ManageEngine
- Kayako
- Uptime Robot
- Smart Dubai services
- ITSM
- IT Support - Service desk
- Active Directory
- Exchange Upgrades & Migration
- Azure
- AD Connect
- ADFS
- MFA
- AD binding operations
- MFA binding operations
- IT inventory tracking
- GLPI configuration
Certification
- L2/L3 Service and Support certified
- Cisco Certified Network Associate (Trained)
- Computer Hardware Analyst
- Red hat operating system (Trained)
- Information Security Associate
- ITSM Associate
- Quality Management System Associate
- Essential Professional certification (Better email communication)
- Effective communication: Leading professional meetings; Talking Difficult people; Body Language in Business
LANGUAGES
English - C2 - Proficient
Urdu - C2 - Proficient
Hindi - B2 - Upper Intermediate
Punjabi - C1 - Advanced
HOBBIES AND INTERESTS
Exploring emerging technologies, computing, and cybersecurity trends, Reading technical blogs, whitepapers, and industry publications, Participating in tech workshops, webinars, and hackathons
WEBSITES, PORTFOLIOS AND PROFILES
https://www.linkedin.com/in/khurram-shahzad-khan-512008161/
Timeline
Systems engineer
VaporVM
2026.05 - Current
IT Support Administrator
NMDC
2025.04 - 2026.04
System Administrator
Emirates Transport (VaporVM - Sub Project)
2022.12 - 2023.03
Network Support Officer
Australian HR Institute
2017.07 - 2019.05
ACS online course program - IT
Australian Computer Society
2014.07 -
IT Support
IT Support Technical Management College
2014.04 - 2014.05
Certificate IV - Australia
Holmesglen College
2013.07 -
System Support Officer
Punjab Education Foundation
2011.07 - 2013.07
B.Sc. - Computer Science
University of the Punjab
2009.01 -