Zoho
Khushboo Mishra
HR Coordinator
Abu Dhabi,United Arab Emirates
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
HR Coordinator
Dnieper Middle East LLC
Abu Dhabi, UAE
08.2019 - 06.2021
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Addressed and resolved general payroll-related inquires.
- Counseled managers and employees regarding company policies, procedures and workplace issues.
- Entered personnel and subcontractor data into central database.
- Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Sent notices to employees and subcontractors regarding expiring documentation.
- Evaluated timecards for accuracy on regular and overtime hours.
- Implemented tracking database for employee professional development, licensure renewal credits and renewal deadlines.
- Captured key feedback from employees during exit interviews.
- Keep track of staff attendance which will be shared with the Finance department for the monthly salary calculation.
- Assist the HR Department in the document’s preparation for visa & work application (new/cancellation), EID biometric capture, insurance & bank card application.
- Assist the HR Department on following up with the typing centre for all submitted applications.
- Keep track of employees residents and passport expiry details, and communicate it to the PRO.
- Assist in monitoring the leave application, track exit and entry dates, prepare joining letters upon confirmation from the Head of Departments.
Deputy Manager-Customer Relationship
Prestige Group
Banglore, India
06.2018 - 02.2019
- Follow-up for the payments from Bank and Customers.
- Handling queries/complaints through email/phone calls.
- Resolution of all the queries related to payments/construction.
- Prepare all bank related documents and coordinate with bank and customer.
- Maintaining customer interaction data for future analysis.
- Coordinate with legal team/accounts team for necessary documentations.
- Reconciliation of customer accounts while maintaining collection reports on daily/weekly/monthly basis.
- Preparing Monthly MIS report.
- Coordination with site team and customer for handover/possession.
- Coordination with legal team/lawyers/customer for registration/sale deed.
- Responsible for all other day to day activities of CRM.
Conscient Infrastructure Pvt. Ltd.
Assistant-Customer Relationship Manager
Gurugram, Indian
04.2011 - 12.2017
- Worked with customers to understand needs and provide excellent service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Led projects and analyzed data to identify opportunities for improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created plans and communicated deadlines to complete projects on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Handled approx. 15 to 20 calls per day to address customer inquiries and concerns.
- Increased customer satisfaction by resolving issues.
- Collaborated with team members to achieve target results.
Education
BBA - Commerce
Allahabad University
Uttar Pradesh, India. 04.2009 - 03.2011
Master of Business Administration - Marketing
IMT Ghaziabad
Uttar Pradesh, India 06.2011 - 03.2014
Executive Development Program in HR - Human Resources Development
XLRI-Jamshedpur
India 04.2022 - Current
Skills
Staff recruiting and retention
Software
Salesforce
4QT
Google Sheet
MS World
Timeline
Executive Development Program in HR - Human Resources Development
XLRI-Jamshedpur
04.2022 - Current
HR Coordinator
Dnieper Middle East LLC
08.2019 - 06.2021
Deputy Manager-Customer Relationship
Prestige Group
06.2018 - 02.2019
Master of Business Administration - Marketing
IMT Ghaziabad
06.2011 - 03.2014
Conscient Infrastructure Pvt. Ltd.
Assistant-Customer Relationship Manager
04.2011 - 12.2017
BBA - Commerce
Allahabad University
04.2009 - 03.2011
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