KHUSHBOO SOHARU
Dubai
Summary
Dynamic professional with a strong foundation in management skills, problem solving, and customer service. Adept at leveraging active listening, communication skills, and adaptability to foster teamwork and drive creative solutions. Committed to delivering exceptional results through collaboration and a focus on continuous improvement.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
Work history
Administrative supervisor
Pro Intelligence
Dubai
04.2025 - Current
- I manage the Shopmetrics portal by verifying shopper documents for mystery shopping activities worldwide, and also maintain the Shopmetrics CRM by creating questionnaires and explaining data visualizations to our clients.
- Maintain and update the Shopmetrics CRM, including creating customized questionnaires and presenting data visualizations to clients.
- Handle the shopper payment process by coordinating with Al Fardan, including sending email notifications once payments are initiated to ensure timely collection.
- Support global mystery shopping operations through efficient administrative oversight and cross-functional communication.
Relationship Officer
Citi Bank
Dubai
05.2024 - 11.2024
- To sell Credit Cards and Finance products to the specified target customers/segments and meet monthly sales targets.
- To contact potential customers and convince them about the bank's product offerings at Kiosk.
- Ensuring 'Know Your Customer' requirements as prescribed by the bank are duly adhered to.
- All the legal and compliance guidelines provided by the bank are adhered to.
- Verifying that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank.
Senior Process Executive
Google Adwords
Gurgaon
12.2022 - 12.2023
- Working with the wider development team.
- Managed Olympus clients globally and Provided resolutions and addressed advertisers needs.
- Ensured compliance with Google AdWords policies.
- Maintained weekly team goals and scores.
Business Development
Pristyn Care
Gurgaon
12.2021 - 06.2022
- Worked on promoting permanent laser treatment options for various surgical procedures across Pan India.
- Conducted patient consultations, discussed their medical concerns, and aligned them with doctor-prescribed treatments.
- Effectively communicated the unique selling points of our services to engage and build trust with customers.
Education
Bachelor of Arts -
Delhi University
01.2018 - 01.2021
Language Course - undefined
Embassy of Spain
01.2018 - 01.2020
School - undefined
Children's Academy
01.2004 - 01.2015
Skills
- Management Skills
- Problem Solving
- Customer Service
- Active Listening
- Communication Skills
- Adaptability
- Creativity & Teamwork
Languages
English
Fluent
Spanish
Advanced
Hindi
Native
Urdu
Intermediate
Personal Information
- Passport Number: T7701850
- Nationality: Indian
Timeline
Administrative supervisor
Pro Intelligence
04.2025 - Current
Relationship Officer
Citi Bank
05.2024 - 11.2024
Senior Process Executive
Google Adwords
12.2022 - 12.2023
Business Development
Pristyn Care
12.2021 - 06.2022
Bachelor of Arts -
Delhi University
01.2018 - 01.2021
Language Course - undefined
Embassy of Spain
01.2018 - 01.2020
School - undefined
Children's Academy
01.2004 - 01.2015
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