IT Support Engineer
Al Nahda National School - Girls
2024.12 - Current (1 education.year_Label & 6 education.months_Label)
Hi, I’m
Khushbuddin Ahamad
IT Support Engineer
Jaipur
Timeline
IT Support Engineer
CIPL NOIDA DEHLI IT
2023.07 - 2024.08 (1 education.year_Label & 1 education.month_Label)
The ICFAI University
Bachelor of Computer Applications from IT
2020.07 - 2023.07 (3 education.years_Label)
Work History
Al Nahda National School - Girls
IT Support Engineer
2024.12 - Current (1 education.year_Label & 6 education.months_Label)
Job overview
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
CIPL NOIDA DEHLI IT
IT Support Engineer
2023.07 - 2024.08 (1 education.year_Label & 1 education.month_Label)
Job overview
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Served as corporate liaison for finance, IT, and marketing departments.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Ran cabling and installed data drops for new node installations.
- Tested new software and hardware prior to deployment.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Overview
2
years of professional experience
3
years of post-secondary education
Education
The ICFAI UniversityJaipur
Bachelor of Computer Applications from IT
2020.07 - 2023.07 (3 education.years_Label)
Skills
Network troubleshooting
Remote desktop support
Software installation
IT documentation
Application support
VPN configuration
Wireless networking
Information security
Firewall management
Windows server
Operating systems