Summary
Overview
Work history
Education
Skills
Languages
PROJECTS
Technical Skills
Timeline
Generic
Khushjot Kaur

Khushjot Kaur

Dubai

Summary

Experienced returns supervisor with a proven track record of success in managing all aspects of the returns process. Highly skilled in overseeing a team of employees, implementing efficient procedures, and ensuring customer satisfaction. Strong attention to detail and ability to resolve issues quickly and effectively. Adept at analyzing data and implementing strategies to minimize returns and improve overall efficiency. Excellent communication and leadership skills, with a commitment to delivering exceptional results.

Overview

4
4
years of professional experience

Work history

SUPERVISOR OF OPERATIONS

AL TAYER INSIGNIA
06.2022 - Current
  • Facilitated the resolution of customer complaints related to returns
  • Coordinate with cross functional teams to ensure efficient e-commerce operations include inventory management, logistics and customer support
  • Created reports summarizing returned items by category, region, time period .
  • Ensure timely submission and approval of timesheets to facilitate payroll processing.
  • Analyze reports on e-commerce performance metrics to identify areas for improvement and growth opportunities
  • Stay up to date with industry trends and best practices to drive innovation and maintain competitive advantage
  • Led and mentor e-commerce team members to develop their skills and achieve company goals
  • Collaborate with the digital and CS team to develop and execute targeted campaigns to drive traffic and sales
  • Manage and optimize e-commerce platforms to ensure high uptime, fast load times and seamless user experience
  • Managed a team of returns associates, providing coaching and guidance to ensure efficient processing and resolution of customer returns
  • Analyzed return data and trends to identify areas for improvement and implemented corrective actions to reduce return rates and improve customer satisfaction
  • Analyze performance data to optimize payment structures and incentivize desired behaviors.
  • Ensure document compliance and accessibility for internal stakeholders.

EXECUTIVE ASSISTANT

Noon.com
Dubai
02.2021 - 12.2021
  • Coordinated complex schedules and meetings for senior executives, ensuring seamless communication and efficient time management
  • Managed all travel arrangements, including booking flights, accommodations, and transportation, for executives traveling domestically and internationally
  • Prepared and proofread correspondence, reports, and presentations for executive team, ensuring accuracy and professionalism in all communications
  • Implemented and maintained organized filing systems, both digital and physical, to streamline access to important documents and information for executive team
  • Managed executive schedules, including coordinating meetings, travel arrangements, and event planning
  • Implemented efficient filing systems and organized digital databases to streamline information retrieval
  • Supported executive team with research, data analysis, and project management tasks to facilitate decision-making processes
  • Liaised with internal and external stakeholders, including clients, vendors, and board members, to ensure smooth communication and collaboration
  • Supported C-level executives by coordinating meetings, managing calendars, and exhibiting strong organizational skills to manage multiple projects simultaneously
  • Conducted research and prepared reports, presentations, and briefing materials for executive team meetings
  • Managed confidential information with discretion and professionalism, ensuring sensitive data remained secure and confidential.

BANK TELLER

HDFC BANK
DELHI
01.2020 - 01.2021
  • Serves customers by completing account transactions
  • Provides account services to customers by receiving deposits and loan payments
  • Maintaining confidentiality with all transactions.
  • Collaborated with cross functional teams to customize CRM dashboards and reports facilitating data - driven decision making and improving team productivity.

Education

BACHELORS IN COMMERCE -

KUK Universty
06.2019 -

MASTERS IN PUBLIC ADMISTRATION -

IGNOU
06.2017 -

Skills

  • Order Processing
  • Process Improvement
  • Decision Making
  • Customer Service
  • Staff Training
  • Time Management
  • Quality Control
  • Organizational Skills
  • Project Management
  • Team Leadership
  • Return Authorization
  • Vendor Relations
  • Logistics Coordination
  • Cross-functional Collaboration
  • Warehouse Operations
  • Inventory Management
  • Problem Solving
  • Data Analysis
  • Performance Management

Languages

ENGLISH
HINDI

PROJECTS

  • Optimizing Manpower resources and achieving key performance indicators (KPIs) .
  • Cyber Sale planning and Execution.
  • Net promoter core Initiative.

Technical Skills

  • Microsoft Excel
  • Google Sheets
  • power Point Presentation
  • Microsoft Office
  • Microsoft word

Timeline

SUPERVISOR OF OPERATIONS

AL TAYER INSIGNIA
06.2022 - Current

EXECUTIVE ASSISTANT

Noon.com
02.2021 - 12.2021

BANK TELLER

HDFC BANK
01.2020 - 01.2021

BACHELORS IN COMMERCE -

KUK Universty
06.2019 -

MASTERS IN PUBLIC ADMISTRATION -

IGNOU
06.2017 -

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