Khushnood Ali
Abu Dhabi,Uae
Summary
A highly motivated individual seeking for an Opprortunity to provide world class service.My Personal mission is to ensure the safety and comfort whilst maintainig the high quality service of the airline.Becoming a cabin crew of most awarded airline of the world entails a resposnsibilty of excelling and being resillient. Iam dedicated to ensure that the airline's mission of excellence will be met.
Overview
6
6
years of professional experience
Work history
Guest Experience Expert
Le Royal Meridien
Abu Dhabi
04.2023 - Current
- Welcome guests and assist in checking them in, helping move luggage and guiding guests as needed
- Optimizing customer experience by delivering superior service
- Answered inquiries quickly and clearly while maintaining working knowledge of services provided
- Oversee guest relations communication and processes for all guest
- Track all guest issues and complaints, maintain updated information and provide immediate guest recovery solutions
- Collaborated with team members to ensure smooth daily operations.
- Identify challenges and consult with department managers on suggestions for improvements or guest service enhancements
- Coordinate the arrival, stay and departure experiences for the guests, including repeat and VIP guests.
Duty Manager
Accor, Qatar
Doha
10.2022 - 01.2023
- Handling the front office operations for the cluster of 700 rooms for the FIFA world cup Accor residences in Qatar
- Ensure guest satisfaction by resolving and taking appropriate actions on all guest complains
- Responsible for proper key handling and room allocation
- Provide the front office manager and the site operation manager with a summary of activities and operations during the shift by preparing a daily handover
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere
Marriott Hotel Islamabad
Islamabad
01.2021 - 09.2022
- Ensure all Sop's within the front office are adhered to, to ensure consistent level of services are maintained at al times
- Manage the reception area including greeting guests and responding to telephone and in- person request for information
- Maintain complete knowledge of property features and services, hours of operations, hotel restaurant concepts, menu price range, dress code and ambience, hotel room types, hotel's top repeat guests
- Lead a team of 20 team members in a 288 room property
- Verified reservations and group blocks
- Designated as the group coordinator for OIC at front desk , responsible for the pre- arrival plan, check- in, assign rooms and allotting room keys
- Maintained guest accounts for vouchers and loyalty gifts.
Guest Service Agent
Pearl Continental hotel
Rawalpindi
09.2017 - 07.2021
- Organize, confirm and process guest check-in and checkout
- Provide guest with room and hotel information, directions, amenities and local interests
- Communicate any emergency, lost item or theft to proper security staff and/ or authorities
- Accept and record wake-up calls, delivering to the right department.
- Checked in guests, providing room keys and hotel maps.
- Maintained tidy work area to support cleanliness and quality standards.
- Prepared customer bills and processed payments upon check out.
- Verified ID and payment methods of guests.
- Addressed questions and escalated issues complaints to management.
Education
Bachelor of Business Administration (B.B.A.) - Business Administration
Capital University of Science and Technology
Skills
- Excellent Communication
- Keen attention to detail
- Exceptional customer Service
- Time management
- customer service
- Flexibility
- Problem solving ability
- Ability to work in multicultural team
- Active listening
- Multilingual
- Safety Protocols
- Culturally sensitive service provider
Languages
English
Fluent
Urdu
Native
Hindi
Fluent
Arabic
Beginner
Accomplishments
- Achieve high revenue by selling and meet the target every month.
- Having reputed comments on Social Media platforms.
- Increased day by day enrollments in our reward program.
Timeline
Guest Experience Expert
Le Royal Meridien
04.2023 - Current
Duty Manager
Accor, Qatar
10.2022 - 01.2023
Marriott Hotel Islamabad
01.2021 - 09.2022
Guest Service Agent
Pearl Continental hotel
09.2017 - 07.2021
Bachelor of Business Administration (B.B.A.) - Business Administration
Capital University of Science and Technology
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