Khushnudi Mushtaque
Dubai
Summary
Experienced Assistant Restaurant Manager with keen eye for enhancing customer satisfaction and operational efficiency. Spearheaded initiatives that elevated guest experiences and streamlined service processes, resulting in improved customer retention and staff productivity. Recognized for hands-on leadership style that fosters team collaboration and drives results.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Assistant Restaurant Manager
Obeli Cafe, City Walk
Dubai, UAE
03.2025 - Current
- Directed daily front‑of‑house and back‑of‑house operations, improving service flow and reducing wait times by approximately 15%.
- Recruited, onboarded, trained, and supervised staff, increasing team performance and reducing turnover by strengthening engagement and accountability.
- Developed and managed employee schedules to ensure optimal coverage, contributing to 10–12% reduction in labor cost variance.
- Delivered exceptional customer service by resolving guest concerns, helping boost satisfaction scores and repeat‑visit rates.
- Managed budgets, analyzed sales reports, and implemented cost‑control strategies that supported measurable increase in overall profitability.
- Oversaw inventory management, improving stock accuracy and reducing waste through tighter vendor coordination and timely ordering.
- Ensured compliance with health, safety, and licensing regulations, maintaining consistently high audit and inspection results.
- Evaluated operational performance and introduced process improvements that enhanced service quality and operational efficiency.
- Organized and executed multiple events, including large‑scale outdoor catering and special functions, achieving high guest satisfaction and seamless event delivery.
Food & Beverage Supervisor
Oaks Ibn Batuta Gate Hotel
Dubai
11.2023 - 11.2024
- Led daily food and beverage operations, improving service efficiency and guest flow by approximately 10–15%.
- Optimized staff scheduling to ensure full coverage during peak hours, reducing under staffing incidents by 20%.
- Trained and coached team members, boosting service consistency and improving staff performance scores.
- Controlled inventory through regular stock audits, reducing shortages and minimizing waste by estimated 10%.
- Cultivated welcoming, guest‑focused environment that contributed to higher satisfaction and repeat visits.
- Resolved customer issues promptly, improving overall guest experience and reducing complaint frequency.
- Enforced strict food safety and hygiene standards, maintaining strong compliance across all inspections.
- Performed routine quality checks on food and beverage items to uphold presentation, freshness, and brand standards.
- Coordinated with event planners to deliver customized F&B services for special events, increasing event satisfaction rates.
- Monitored budgets and implemented cost‑control measures, supporting measurable improvement in profitability.
Food & Beverage Team Leader
Jumeirah Zabeel Saray The Palm
Dubai
04.2022 - 11.2023
- Deliver exceptional service by promptly taking orders and addressing guest needs, creating memorable dining experiences.
- Greet and seat guests with professionalism, ensuring positive first impression and welcoming atmosphere.
- Communicate food and drink orders with precision, guaranteeing timely and accurate delivery for optimal guest satisfaction.
- Leverage in-depth menu knowledge to provide expert recommendations that elevate dining experience.
- Manage reservations seamlessly, confirming bookings to maintain organized and efficient scheduling system.
- Balance waitress and receptionist duties during peak times to ensure smooth and uninterrupted service.
Waitress
Sofitel Dubai Jumeirah Beach
Dubai
02.2021 - 04.2022
- Efficiently manage table assignments and guest seating, ensuring smooth and organized dining experience.
- Taking accurate food and beverage orders, promptly relay them to kitchen, and deliver dishes with attention to presentation and timing.
- Provide exceptional customer service by addressing guest inquiries, accommodating special requests, and maintaining clean and welcoming dining area.
- Adhere to strict HACCP (Hazard Analysis and Critical Control Points) guidelines to guarantee food safety, including proper handling, storage, and temperature control of all food and beverages served to guests.
Waitress
Le Royal Meridien Beach Resort & Spa
Dubai
03.2018 - 02.2020
- Deliver exceptional table service while expertly managing buffet stations to ensure seamless and enjoyable dining experience for guests.
- Provide personalized assistance with menu selections, address special requests, and actively promote menu items to drive revenue.
- Uphold strict cleanliness standards and food safety protocols, prioritizing guest satisfaction in safe and inviting environment.
Restaurant Hostess
ITC Sonar
Kolkata
10.2016 - 04.2018
- Foster welcoming atmosphere by warmly greeting guests upon arrival, ensuring memorable first impression.
- Streamline guest seating and provide menus to maintain efficient and organized flow.
- Optimize table allocation through effective reservation management, maximizing seating capacity.
- Proactively address guest inquiries and accommodate special requests, enhancing overall guest satisfaction.
- Maintain accurate waitlist, providing timely updates on estimated wait times for informed guest experiences.
- Collaborate seamlessly with waitstaff, kitchen team, and management to ensure smooth restaurant operations.
Education
Diploma in Basic Hotel & Catering Management - Hospitality & Hotel Management
Ladder Sector of Hotel and Restaurant Operational Training & Placement
Hooghly, West Bengal, India 06.2012 - 06.2014
Skills
- Leadership and team management
- Operational management
- Financial acumen
- Guest service excellence
- Communication and interpersonal skills
- Technical proficiency in Microsoft Office and Fidelio
- Problem-solving and adaptability
- Marketing and menu development
- Decision-making proficiency
- Special events coordination
- Hygiene standards adherence
- Menu planning expertise
LANGUAGES
English
Fluent
Hindi
Native
Bengali
Native
Role Diversification Training
- Three months Cross Exposure Training in Reception at Jumeirah Zabeel Saray The Palm Dubai.
- Efficiently process guest arrivals and departures, including verifying reservations, collecting payment, and issuing room keys.
- Manage room reservations, including booking, confirming, and modifying guest reservations as needed.
- Provide exceptional service by addressing guest inquiries, requests, and issues promptly and courteously.
- Assign rooms to guests based on preferences, availability, and special requests to ensure guest satisfaction.
- Accurately prepare and present bills, process payments, and maintain financial records for guest transactions.
- Maintain up-to-date knowledge of hotel facilities, services, and local attractions to assist guests with inquiries and provide recommendations.
Timeline
Assistant Restaurant Manager
Obeli Cafe, City Walk
03.2025 - Current
Food & Beverage Supervisor
Oaks Ibn Batuta Gate Hotel
11.2023 - 11.2024
Food & Beverage Team Leader
Jumeirah Zabeel Saray The Palm
04.2022 - 11.2023
Waitress
Sofitel Dubai Jumeirah Beach
02.2021 - 04.2022
Waitress
Le Royal Meridien Beach Resort & Spa
03.2018 - 02.2020
Restaurant Hostess
ITC Sonar
10.2016 - 04.2018
Diploma in Basic Hotel & Catering Management - Hospitality & Hotel Management
Ladder Sector of Hotel and Restaurant Operational Training & Placement
06.2012 - 06.2014