KHUSHRU BHAGAT
Dubai,UAE
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manager
Peony Hotel
Dubai
09.2021 - Current
- Overlook the daily hotel operations and handling the VIP guest arrivals
- Monitoring the team's operations and ensuring that the task is completed in an efficient manner
- Share constant feedback,conduct appraisal,1 to1 for colleagues in a timely manner for them to grow and develop
- Managing internal and external correspondence on behalf of the Executive director
- Scheduling appointments maintaining an event calendar on a daily basis
- Liaise closely between the staff and the higher management to enhance smooth communication
- Liaising with the HR team to short listing and conduct interviews of capable candidates
- Prepare the departmental monthly Budget and P&L
- Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Front Office Manager
Peony Hotel
Dubai
03.2021 - 09.2021
- Setting colleague standards, Job descriptions and SOP
- Liaising with the IT department to have a paperless front office operation
- Prepare the hotel profile and directory for the guest to access
- Managing queries for groups and leisure guest and ensuring that their stay is memorable
- Setting up the hotel to obtain the Government Licenses (Trade license, DTCM
- Classification)
- Working together with other department to set up their respective operating system
- Contacting suppliers and getting quotations for supplies, amenities and equipment's
Area Business Manager
OYO Arabia
Dubai
11.2019 - 09.2020
- Overlook the daily operations for UAE region hotels that aremanaged by OYO
- Met with clients to discuss potential business strategies and present illustrative reports, including last one-yearperformance metrics and analysis
- Conduct regular one to one meeting with the property owners / Hotel GM's to ensure smooth operations
- Build relationships through new business calls, owner meetings and networking
- Strive and work closely with the team towards achieving KPIs.
Assistant General Manager
OYO Arabia
Dubai
09.2019 - 11.2019
- Handle the daily operations for multiple OYO managed hotels and liaising with hotel heads to establish a strong andprofessional relationship
- Monitor rates on different OTA channels and OYO App based on the comp set and the hotel occupancies to optimize higherREVPAR
- Review and analyze monthly revenue numbers, stats and guest comments
- Interact with guest to get positive feedback reflecting the hotel to increase delight guest % and Reduce Unhappy % on onlinechannels.
Duty Manager
Madinat Jumeirah
Dubai
10.2017 - 08.2019
- Represent the management of the Resort outside normal office hours and oversee the overnight operation to maximum guestsatisfaction in all areas
- Controlling the hotel booking situation for the day and handling booking out guests in case of an overbooking situation withminimum impact on guest experience
- Ensures the quality standards (LQA) of the Front Office are met and maintained at all the times.
Supervisor
07.2014 - 09.2017
Guest Service Executive, Front
Madinat Jumeirah
12.2010 - 06.2014
- Al Qasr /Dar Al Masyaf Villas
- Dubai
Education
Master of Business Administration - Human Resources
Mumbai University
2021
Bachelor's degree - hospitality & tourism management studies
2008
Skills
- Payroll and budgeting
- Key account management
- Team management
- High-impact proposal presentation
- Problem resolution
- Operational improvement
- Concept of Operations (CONOP) Design
- Point of sale system operations
- Customer Service Excellence Certificate
- SOP proficiency
- Sales force
- Upselling and Cross-selling
- Budgeting and forecasting
- Risk analysis and management
- Cost reduction strategies
Accomplishments
Business Development
- Spearheaded acquisition of two competitor companies
- Established and managed partner relationships daily
- Developed new marketing strategy which increased customer base by 41%
- Supervision - Supervised sales team to monitor sales activity and goal achievement
- Certified on The Job Trainer
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Elevated hotel's customer satisfaction ranking on Trip Advisor from #12 to #1.
- Won Colleague of the month award in 2009, 2011, 2012, 2013, 2015, 2018.
- Won Star associate for the year award in 2009.
- Highest Revenue Generated in a month in the form of upselling for the department.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Operations Manager
Peony Hotel
09.2021 - Current
Front Office Manager
Peony Hotel
03.2021 - 09.2021
Area Business Manager
OYO Arabia
11.2019 - 09.2020
Assistant General Manager
OYO Arabia
09.2019 - 11.2019
Duty Manager
Madinat Jumeirah
10.2017 - 08.2019
Supervisor
07.2014 - 09.2017
Guest Service Executive, Front
Madinat Jumeirah
12.2010 - 06.2014
Master of Business Administration - Human Resources
Mumbai University
Bachelor's degree - hospitality & tourism management studies
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