Summary
Work History
Education
Skills
Languages
Timeline
kidus  yoseph

kidus yoseph

Dubai,DU

Summary

Salesman at Pandora Night Club, Dubai, United Arab Emirates

As a Salesman at Pandora Night Club, I was responsible for driving sales and providing exceptional customer service in a fast-paced, high-energy environment. I played a key role in promoting the club's offerings, including VIP packages, special events, and memberships. My duties included engaging with clients to understand their needs, upselling services, and maintaining relationships to ensure repeat business. I consistently met and exceeded sales targets through effective communication, product knowledge, and customer-focused solutions, contributing to the club's overall success and reputation in the competitive Dubai nightlife scene.


Hotel Supervisor | Debredamo Hotel, Addis Ababa, Ethiopia

As a Hotel Supervisor at Debredamo Hotel, I was responsible for overseeing the daily operations of the hotel, ensuring exceptional guest experiences, and maintaining high standards of service. I supervised a team of staff, coordinated with different departments to ensure smooth operations, and handled guest inquiries, complaints, and requests promptly and professionally. My role also involved monitoring the quality of services, training new employees, and managing inventory and supplies. I developed strong communication and leadership skills, contributing to the hotel's reputation for excellence in hospitality.


social media management at Mayodega car rental, Dubai, United Arab Emirates

Dynamic professional with a proven track record in social media management and exceptional teamwork skills. At Mayodega Car Rental, increased follower engagement significantly through innovative content creation and strategic planning. Expert in brand promotion and problem-solving, consistently enhancing customer satisfaction and brand reputation. Skilled in event management, adept at driving successful marketing campaigns and fostering collaborative success.


Work History

Social Media Manager

Mayodega Car Rental
12.2024 - 12.2025
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Streamlined content creation processes, improving efficiency while maintaining quality standards.
  • Enhanced brand reputation with targeted crisis management strategy on social media.
  • Crafted compelling copy for social media ads, driving increased website traffic.
  • Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
  • Increased follower engagement with interactive content and timely responses to comments.

Sales Officer

Pandora Night Club
05.2024 - 01.2025
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
  • Researched target market and identified customers' unique needs to suggest suitable products.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
  • Captured and completed sales with customer-savvy quotes, proposals, and contract management strategies.
  • Implemented cross-selling techniques within the team that significantly increased average transaction value.
  • Formulated and presented innovative strategies to stakeholders to build successful sales plans.
  • Implemented systems and procedures to increase sales.

Hotel Supervisor

Deber Damo Hotel
03.2019 - 01.2022
  • Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
  • Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
  • Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
  • Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
  • Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
  • Implemented up-selling strategies at the front desk, contributing to revenue generation efforts.
  • Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
  • Developed strong relationships with local businesses and event organizers, promoting hotel services and driving referral bookings.

Education

High School Diploma -

School of Tomorrow, Ethiopia
07-2022

Skills

  • Social media management
  • Teamwork and collaboration
  • Critical thinking
  • Problem-solving
  • Content creation
  • Positive attitude
  • Event management
  • Brand promotion

Languages

English
Bilingual or Proficient (C2)

Timeline

Social Media Manager - Mayodega Car Rental
12.2024 - 12.2025
Sales Officer - Pandora Night Club
05.2024 - 01.2025
Hotel Supervisor - Deber Damo Hotel
03.2019 - 01.2022
School of Tomorrow - High School Diploma,
kidus yoseph