Kie Gamela Madera
SHARJAH
Summary
Professional in hospitality industry, bringing valuable experience in customer service and teamwork. Known for strong focus on collaboration and achieving results. Reliable team player capable of adapting to dynamic environments, showcasing excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Receptionist/Reservation Agent
Golden Tulip Hotel
09.2025 - Current
- Managed front desk operations, ensuring a welcoming environment for visitors and clients.
- Coordinated appointment scheduling, optimizing daily workflow and minimizing conflicts.
- Responded to inquiries via phone and email, providing accurate information promptly.
- Maintained office supplies inventory, facilitating smooth daily operations through effective resource management.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Sharjah Royal Tulip Hotel And Apartments- Sharjah
01.2023 - 08.2025
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
- Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
Chat and Calls Customer Service Rep
AT&T Telecommunications
12.2019 - 01.2022
- Answering questions about company’s products or services
- Assisting Clients Through Chats and Calls
- Resolving issues and troubleshooting basic technical problems
- Processing orders and transactions
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handling customer complaints
- Answering billing questions and query
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Bachelor of Science - Tourism Management
University of Southern Mindanao-main Campus
Philippines06.2019
Skills
- Effective Communication skills
- Empathy
- Active listening
- Problem-solving
- Persuasion
- Adaptability
- Customer Service
- Multitasking
- Time Management
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Timeline
Receptionist/Reservation Agent
Golden Tulip Hotel
09.2025 - Current
Receptionist
Sharjah Royal Tulip Hotel And Apartments- Sharjah
01.2023 - 08.2025
Chat and Calls Customer Service Rep
AT&T Telecommunications
12.2019 - 01.2022
Bachelor of Science - Tourism Management
University of Southern Mindanao-main Campus