Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Kimberly Fiel

Kimberly Fiel

Abu Dhabi City

Summary

Over 5 years of experience at Al Forsan in a support role, contributing to digital transformation efforts, assisting with the use and implementation of enterprise applications such as Microsoft Dynamics 365 ERP, CRM, and AMICIS POS. Gaining practical experience in supporting business processes, troubleshooting issues, and facilitating user adoption to improve operational efficiency. Enthusiastic about developing deeper expertise, and committed to continuous learning to better support business needs.

Overview

6
6
years of professional experience

Work History

Application Functional Support

Alforsan International Sports Resort
01.2023 - Current
  • Completed hands-on training from solution providers on key applications: ERP, CRM, and AMICIS POS.
  • Collaborated with business team to gather and document functional requirements through meetings.
  • Engaged in application lifecycle tasks, focusing on requirement analysis and UAT contributions.
  • Executed UAT test cases while reporting discrepancies for project team and vendor resolution.
  • Assisted in developing training materials while coordinating schedules for end-user sessions.
  • Offered first-level support to end-users during post-go-live phases, managing technical escalations effectively.
  • Recorded system processes and user feedback to promote continuous improvement efforts.

IT Coordinator

Alforsan International Sports Resort
01.2020 - 01.2023
  • Delivered daily technical support for hardware, software, and network issues, ensuring minimal downtime.
  • Served as primary contact for IT support requests through Service Desk, email, and in-person troubleshooting.
  • Installed, configured, and maintained user workstations, printers, mobile devices, and conferencing tools.
  • Trained users on new applications and system upgrades to enhance digital literacy.
  • Coordinated small to mid-sized IT projects, including hardware refreshes and software rollouts.
  • Collaborated with vendors and stakeholders to gather requirements and manage project timelines.
  • Monitored IT inventory and procurement processes to optimize asset management.
  • Maintained documentation of configurations and support procedures using Microsoft SharePoint.

Education

Bachelor of Science - Information Technology

Pamantasan Ng Lungsod Ng Marikina
Marikina City, Philippines
05.2018

Skills

  • ERP functional support (MD365)
  • CRM support (Microsoft Dynamics)
  • POS system familiarity
  • Functional requirements gathering
  • User acceptance testing (UAT)
  • End-user training and documentation
  • Post-go-live support
  • IT helpdesk and user support
  • Software and hardware installation
  • System deployment assistance
  • Vendor and stakeholder coordination
  • IT asset management
  • Ticketing systems management
  • Microsoft 365 proficiency
  • Remote support tools expertise
  • Analytical thinking and problem solving
  • Communication and interpersonal skills
  • Team collaboration and cross-functional support
  • Customer service orientation
  • Adaptability and eagerness to learn

Awards

  • Employee of the Month, Alforsan International Sports Resort, 01/01/22
  • Top Support Agent, Unistar Credit and Finance Corporation, 01/01/17

Languages

English, Fluent

Timeline

Application Functional Support

Alforsan International Sports Resort
01.2023 - Current

IT Coordinator

Alforsan International Sports Resort
01.2020 - 01.2023

Bachelor of Science - Information Technology

Pamantasan Ng Lungsod Ng Marikina

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Kimberly Fiel