Kimberly Najab
Dubai JVC,United Arab Emirates
Summary
Enthusiastic and reliable graduate from Humber College with an Advanced Diploma in Business Administration and gained experience in finance, relationship building, communication, problem-solving, and resourcefulness. I exude confidence when tasked with ensuring customer service, solving challenging problems, and creating a step-by-step, logical pathway when examining issues. Keen on joining your organization to contribute to its success by adding my relevant attributes along with my attained knowledge and work experience over the years.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Leasing Agent
NATFAZ Inc.
Georgetown, Guyana
11.2021 - 07.2023
- Greeted office visitors, asked relevant questions, and offered assistance.
- Answered phone calls and emails, responding to prospects' questions quickly and clearly.
- Provided tours of the property to prospective tenants and offered valuable information in regard to major features.
- Escalated critical issues to the property manager for immediate resolution.
- Maintained accurate records of all correspondence with and from tenants.
- Contacted and followed up with tenants on renewal notices.
Retail Store Associate
Winners (TJX Companies)
Toronto, Canada
02.2019 - 11.2020
- Greeted customers in a friendly manner; answered questions regarding merchandise items, prices, and brands, provided information on; promotions, TJX Canada policies and procedures, events, and store locations
- Processed daily shipments, organized the warehouse area, ensured all merchandise was received, and processed and maintained all merchandise obtaining standards
- Demonstrated an exceptionally high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelines
- Assisted with Fitting Room duties including ensuring the counter area was clean, organized, and had the proper supplies in place, and assisted with customer inquiries
Grocery Clerk
Najab Trading Enterprise
Georgetown, Guyana
08.2016 - 10.2018
- Exercised prominent relationship-building techniques with customers by engaging in friendly conversations, assisting and advising them when needed, and always maintaining a decent tone when interacting with customers.
- Provided an exceptional customer service experience when processing payments, conveniently handling product-related issues, and providing the necessary hospitality to maintain important clientele.
- Ensured that customers received a fair and reasonable exchange on products they found defective by employing keen listening skills to their issues, offering relevant suggestions, and expressing genuine concern.
Education
High School Diploma - Business and Science Studies
Saraswati Vidya Niketan
Guyana 01.2011 - 08.2016
Diploma - Business Studies, Mathematics, Economics
School of The Nations
Guyana 09.2016 - 08.2018
Advanced Diploma - Business Administration
Humber Institute of Technology & Advanced Learning
Canada 01.2019 - 05.2021
Skills
- Communication skills and ability to comprehend and respond in a timely and professional manner
- Demonstrating integrity and performing with ethics to protect my reputation and the interests of my clients
- Technologically savvy and a fast learner of computer programming
- Organizational skills while taking on multiple tasks and maintaining focus during execution
- Enthusiasm and drive to build and maintain client relationships
- Adaptability in a changing and fast-paced work environment
Timeline
Leasing Agent
NATFAZ Inc.
11.2021 - 07.2023
Retail Store Associate
Winners (TJX Companies)
02.2019 - 11.2020
Advanced Diploma - Business Administration
Humber Institute of Technology & Advanced Learning
01.2019 - 05.2021
Diploma - Business Studies, Mathematics, Economics
School of The Nations
09.2016 - 08.2018
Grocery Clerk
Najab Trading Enterprise
08.2016 - 10.2018
High School Diploma - Business and Science Studies
Saraswati Vidya Niketan
01.2011 - 08.2016
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