Kimberly Nzombe
Ras,UAE
Summary
Dedicated professional with extensive expertise in customer service, cash handling, and complaint resolution. Demonstrates strong communication, active listening, and teamwork skills to ensure exceptional customer experiences. Proficient in cash register systems, payment processing, and stock management while adhering to cash handling policies and cleaning standards. Adept at maintaining patience and composure in high-pressure environments, with a focus on time efficiency and customer service excellence. Committed to fostering positive interactions and contributing to organisational success through consistent delivery of high-quality service.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work History
WAITRESS
ORANGE GROOVE HOTEL
CHINHOYI, ZIMBABWE
01.2024 - 01.2025
- Improved customer satisfaction by providing efficient and friendly service.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Optimized workflow in busy periods through successful coordination with kitchen staff.
- Utilized professional communication skills to resolve customer complaints.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Enhanced guest satisfaction through attentive and prompt service.
- Managed table settings for enhanced dining experience.
- Assisted with inventory management, streamlined restaurant operations.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Collaborated with kitchen staff to ensure order accuracy.
- Provided top-notch service to customers, improved overall dining experience.
CUSTOMER SERVICE ASSISTANT
JET
BANKET, ZIMBABWE
10.2021 - 12.2023
- Improved efficiency at checkout by mastering POS system operations quickly.
- Adapted quickly to changes in store layout or products range, minimizing disruption to service delivery .
- Utilized product knowledge effectively whilst assisting customers with purchases decisions.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Organized stock shelves neatly to improve overall appearance of shop floor.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Handled cash transactions accurately, maintaining financial integrity of till.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Improved customer relations by managing customer complaints effectively.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Prioritized tasks during busy periods for maximized productivity .
- Collaborated well within team setting, fostering positive working atmosphere .
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained spotlessly clean sales floors, organizing merchandise for visually-appealing displays.
- Adhered strictly to policies and procedures for continued company compliance.
- Took appropriate action to remedy customer dissatisfaction and boost loyalty.
CASHIER
OK SUPERMARKET
CHINHOYI, ZIMBABWE
01.2020 - 12.2020
- Handled high volumes of transactions during holiday seasons efficiently.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Communicated product information to customers, driving informed purchases.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Processed payments swiftly for improved customer experience.
- Greeted each customer warmly, creating friendly shopping environment.
- Balanced till at end of day, maintaining accurate records.
- Packaged customer items carefully, ensuing merchandise safety.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Managed queue effectively during peak hours for seamless checkout process.
- Used Point of Sale system efficiently, speeding up transactions.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Trained new cashiers on store policies and procedures to maintain standards.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Educated customers on promotions, offers and special events to enhance product sales.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Counted change correctly and issued customer receipts.
Education
BACHELOR HONOURS DEGREE IN SOCIAL WORK - SOCIAL WORL
UNIVERSITY OF ZIMBABWE
HARARE,ZIMBABWE 02.2018 - 12.2022
ADVANCED LEVEL CERTIFICATE - ARTS
ZRP HIGH SCHOOL
HARARE,ZIMBABWE 01.2015 - 11.2016
ORDINARY LEVEL CERTIFICATE - BUSINESS AND ACCOUNTING
ZRP HIGH SCHOOL
HARARE,ZIMBABWE 01.2011 - 11.2014
Skills
- Teamwork
- Customer Service
- Time efficiency
- Strong communication
- Table serving
- Customer greeting
- POS and cash handling
- Cleaning standards
- Scanning items
- Order taking
- Stock management
- Complaint handling
Timeline
WAITRESS
ORANGE GROOVE HOTEL
01.2024 - 01.2025
CUSTOMER SERVICE ASSISTANT
JET
10.2021 - 12.2023
CASHIER
OK SUPERMARKET
01.2020 - 12.2020
BACHELOR HONOURS DEGREE IN SOCIAL WORK - SOCIAL WORL
UNIVERSITY OF ZIMBABWE
02.2018 - 12.2022
ADVANCED LEVEL CERTIFICATE - ARTS
ZRP HIGH SCHOOL
01.2015 - 11.2016
ORDINARY LEVEL CERTIFICATE - BUSINESS AND ACCOUNTING
ZRP HIGH SCHOOL
01.2011 - 11.2014
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