KIMBERLY ANNE ROTONE

• Monitor and maintain station operational status and ensure the safety and comfort of passenger movement within the station premises.
• Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.
• Deliver essential messages to passenger via audio or visual means in a timely, clear and proactive manner.
• Provided excellent customer service for enhanced passenger satisfaction.
• Welcome guests in a friendly and professional manner.
• Engage each guest as a unique individual and listen attentively to their requests.
• Manage and maintain queue lanes efficiently.
• Sell tickets and other products via a computerized Point of Sale (POS) system.
• Collect payments/make change by accepting cash, credit card.
• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control.
• Maintain awareness and adherence to company’s cash handling policies.
• Participate in any evacuation (drill or real) if necessary.
• Screening phone calls and dealing with enquiries where appropriate.

• Assist the administrative department in their task and manage office supplies stocks and place orders.

• Preparing documentation such as filing, scanning documents
• Monitor and record all contracts expiry dates and renewals.
• Comply fully with procedures and instructions instructed as part of the certified training and instructions.

• Run the operations during scheduled shifts (includes opening and closing the store).
• Delegated tasks to staff members to ensure efficient shift operation.
• Working efficiently and effectively in order to minimize the queue.
• Facilitated smooth handovers between shifts for seamless business operations.
• Provided constructive feedback to employees, fostering professional growth and development.
• Ensuring that company's customers are well-attended to, assuring their needs is satisfied.
• Follow Health, safety and sanitation guideline for all products, Follow FIFO in all product.
• Operate POS procedures including system order transactions accept payment cash or credit card, control the voiding system, opening and cash handling in procedure, system reconciliation, daily banking procedures.
• Prepare Daily/weekly sale's report and petty cash.
• Conducted regular inventory checks; ensured consistent stock levels.
• Assisted in preparing weekly schedules, ensuring adequate staffing at all times.
• Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
• Trained new hires and set up mentoring relationships to drive team performance.
• Successfully developed and improved daily work plans for a shift operation.

• Company Overview: EPLDT
• Assist and receive client's queries concerning internet connection, creating reports derived from the trouble encountered and do coordination to the outbound technician for proper and prompt actions.
• Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
• Configure software to connect to Internet application servers.
• Provide brief training to clients over the phone to automatically attend to their query related to Internet connection before handing over to the technician in charge for further instructions and procedure.
• Ensure that all information is accurate and complete to promptly address their needs. We provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Obtain general understanding of OS and application operations related to company offered services to easily identify and advise them correctly on operational issues in client computer systems.
• EPLDT

• To make sure that products are properly inputted to their computer system according to product type, classification, and what department withdraw the product.
• To assure that every product withdrawn by every department inputted correct and accurate.
• To update always the computer system records every month.
• To generate print out reports every end of the month.
• To submit print out reports to finance office every end of the month to determine the budget of office supplies in the company.