Kimisha Mithani
Dubai,United Arab Emirates
Summary
Dynamic professional with expertise in sales and business development, adept at client account management and CRM system operation. Demonstrates strong analytical problem-solving skills and effective communication, ensuring successful negotiation and handling of difficult customers. Skilled in market analysis and presentation, with a deep understanding of customer psychology to drive business growth. Committed to leveraging negotiation talent and billing queries handling to achieve strategic career goals in enhancing customer relations and expanding market presence.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Client service representative
Amaraa Capital LLC
Dubai, United Arab Emirates
2025.08 - 2026.02
- Assisted in understanding market fundamentals and stock behaviours.
- Supported analysis of investment portfolios to enhance returns and reduce risks.
- Helped identify market trends and opportunities using analytical tools.
- Collaborated with clients to develop investment strategies aligned with their objectives.
- Conducted risk assessments to protect client assets effectively.
- Monitored market conditions to facilitate timely strategy adjustments.
- Acquired knowledge of stock exchange operations.
- Demonstrated ability to execute purchase and sell orders for brokers.
Client Acquisition Representative
Numera International Pvt Ltd
Dubai
2024.07 - 2025.07
- Cultivated relationships with key decision-makers to boost sales.
- Executed successful cold-calling campaigns, generating leads.
- Developed persuasive sales presentations that closed deals.
- Collaborated with marketing to enhance lead generation efforts.
- Trained new team members on effective sales techniques.
- Analyzed market trends to identify new business opportunities.
Customer Support Representative
Tech Mahindra
Mumbai
2022.10 - 2024.06
- Documented all customer interactions for record keeping purposes.
- Implemented training programme to enhance team capabilities. Served as first point of contact with exceptional communication skills.
- Expanded client base through successful networking efforts. Maintained high standards of service for positive customer experiences.
- Managed high-volume calls, maintaining composure and professionalism.
- Achieved recognition as 'Employee of the Month' for outstanding performance.
Senior AR Associate
Gebbs Healthcare Solutions
Mumbai
2021.05 - 2022.08
- Handle Accounts Receivable (AR) processes for assigned healthcare providers and clients.
- Perform medical billing follow-ups with insurance companies through calls and payer portals.
- Analyze and resolve denied or rejected medical claims efficiently.
- Experience in US Healthcare Revenue Cycle Management (RCM).
- Strong knowledge of Medical Billing & AR Follow-up.
- Understanding of insurance payers, EOBs, ERA, and denial management.
- Good communication and analytical skills.
- Ability to work with multiple payer portals and billing software.
- Verify claim status, payment details, and reimbursement accuracy.
Customer Support Associate
Accenture Solution PVT LTD
Mumbai
2019.08 - 2021.03
- Review and moderate user-generated content (posts, comments, images, videos) as per Facebook community guidelines.
- Identify and remove inappropriate, offensive, or policy-violating content.
- Ensure platform safety by flagging harmful, abusive, or misleading content.
- Follow strict confidentiality and data protection policies.
- Stay updated with changing content policies and moderation guidelines.
- Escalate complex or sensitive cases to the appropriate internal teams.
- Contribute to process improvements and quality enhancement initiatives.
Education
B. Com -
Mumba University
Mumbai 2015.01 - 2019.01
MBA - Finance
Welingkar Institute of Management
Mumbai 2023.01 - 2026.01
Skills
- Sales and business development
- Effective communication
- Analytical problem solving
- Presentation skills
- Market analysis
- Client account management
- CRM system operation
- Knowledge of customer psychology
- Handling difficult customers
- Billing queries handling
- Negotiation talent
LANGUAGES
English
Hindi
Gujarati
Marathi
Timeline
Client service representative
Amaraa Capital LLC
2025.08 - 2026.02
Client Acquisition Representative
Numera International Pvt Ltd
2024.07 - 2025.07
MBA - Finance
Welingkar Institute of Management
2023.01 - 2026.01
Customer Support Representative
Tech Mahindra
2022.10 - 2024.06
Senior AR Associate
Gebbs Healthcare Solutions
2021.05 - 2022.08
Customer Support Associate
Accenture Solution PVT LTD
2019.08 - 2021.03
B. Com -
Mumba University
2015.01 - 2019.01