Elykarl "Karl" David De Guzman
Dubai,UAE
Summary
Highly-organised Senior Account Executive prepared to take next step with new team. Bringing 25 years of outside sales experience with proven track record of exceeding sales expectations. Known for receiving consistent recognition as top performer in Account Management. Detail-orientated and industrious with exceptional time management skills.
Results-orientated sales expert experienced in account management. Proficient in service before, during and after sales. Able to increase business through hands-on attention to customer needs, strong follow-through and extensive knowledge of available offerings.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
President, COO and Partner
Ichiryu Ramen House Group of Restaurants
05.2023 - Current
- Optimised resource allocation to maximise output and minimise waste.
- Oversaw financial management operations, ensuring fiscal stability.
- Orchestrated major change management initiatives, leading to smoother transitions.
- Ensured compliance with regulatory standards by establishing stringent protocols.
- Negotiated contracts with external partners for mutual benefits.
- Established key performance indicators to measure operational success.
- Bolstered company's market presence with strategic partnerships.
- Chaired meetings with stakeholders to facilitate better communication.
- Improved business performance by implementing effective strategies.
- Managed vendor relationships, securing timely delivery of products.
- Promoted a customer-centric approach in all business operations.
- Developed crisis management strategies to address unforeseen challenges.
Senior Account Director
SweetwaterMEA FZ LLC
Dubai, UAE
11.2008 - 05.2023
- Served as single point of contact for service delivery, guaranteeing adherence to contractual obligations.
- Analyzed portfolio performance to drive conversion and retention.
- Applied consultative sales approach to understand client needs and objectives.
- Presented compelling business pitches with high success rate.
- Managed, mentored and assigned tasks to interns.
- Tracked deal lifecycle to identify challenges and emerging opportunities.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Planned resources to deliver projects while hitting financial targets.
- Led teams to consistently achieve service-level agreement standards.
- Collaborated with creative teams to design impactful campaigns.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
- Conducted quality control and evaluations to promote continuous improvements.
- Brought strategic concepts to life in tangible, effective programs.
- Established and maintained standard operating procedures and processes for the account.
- Opened up new markets and revenue streams with strategic research and analysis.
- Led high-performing team, focusing on key business drivers to achieve client satisfaction and deliverables.
- Achieved and surpassed financial targets for account, including revenue, expenses and debtors targets.
- Secured sales growth by leveraging leads and existing customer base.
- Oversaw high-volume production lines and logistics.
- Liaised between clients and sales executives to resolve account management issues.
Education
Bachelor of Business Administration - Business Management
University of the East Caloocan
Caloocan City, Philippines 06.1996 - 12.2000
Skills
- Lead generation
- Excel proficiency
- Key Performance Indicator monitoring
- Marketing strategy implementation
- New business opportunities
- Business development
- Operations coordination
- Employee management
- Account management
- Relationship management
- Mentoring and coaching
- Business development and planning
Timeline
President, COO and Partner
Ichiryu Ramen House Group of Restaurants
05.2023 - Current
Senior Account Director
SweetwaterMEA FZ LLC
11.2008 - 05.2023
Bachelor of Business Administration - Business Management
University of the East Caloocan
06.1996 - 12.2000