Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Timeline
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Kinga Jakoniak-Chacinska

Kinga Jakoniak-Chacinska

Dubai,UAE

Summary

Twenty years of professional experience specializing in overall Real Estate operations that include property management and leasing, community and facility management for residential and commercial assets. Career gained both in Europe and in the United Arab Emirates. Certified by Dubai Land Department. Documented work experience with leading Dubai and Abu Dhabi developers and investment groups. Performance and target driven professional with an in-depth understanding of the UAE real estate market. Strong presentation and communication skills. Solid technical and financial expertise. Team player and positive thinker.

Overview

21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Property Investment Advisor / Asset Management

Betterhomes LLC
Dubai, United Arab Emirates
01.2025 - Current
  • Directly reporting to the Association Director.
  • Collaborating with local Developers on new projects and proposing best investment solutions for bulk investors with high Return on Investment (ROI) results.
  • Following on all new and existing rules and regulations set by Dubai Lands Department, RERA and other local relevant authorities.
  • Preparing real estate business strategies and development plans for new and existing investors.
  • Advising clients on long term wealth management strategies; resulted in secure future finances.
  • Conducting risk assessments on potential investments to safeguard client's assets.
  • Increasing client satisfaction by providing excellent investment advice tailored to individual and corporate needs.
  • Reviewing and updating client portfolios routinely, leading to optimal returns on investments.
  • Participating in global and local real estate meetings including annual Community Managers' Assemblies and Real Estate Investment Assembly.
  • Identified high-potential investments through diligent research and analysis; improved portfolio performance as a result.
  • Guiding through international clients on maximizing their real estate portfolio in various Emirates.

Head of Real Estate Operations

Emirates National Invest
Dubai
08.2023 - 10.2024
  • Directly reported to the CEO of the Group.
  • Led Real Estate Operations of including leasing, evaluations, upgrades, property and facility management in mixed use portfolio (residential, commercial, retail and warehouses) across three Emirates.
  • Managed day to day work of 10 directly reporting engineering, property and facility professionals and outsourced service providers.
  • Worked closely with finance, procurement, IT and legal Department Heads on daily operations, progress reports and delivery of business objectives.
  • Collaborated with Investment Team on new initiatives aiming at sourcing new business opportunities, joint ventures, land activations, asset upgrades and bulk leases leading to successful growth in revenue generation.
  • Implemented Business Development goals across three Emirates with documented new contracts.
  • Engaged with Third Party Agents and Marketing Professionals to boost leasing activities and establishing brand identity.
  • Directly liaised with VIP clients and government entities on development of new projects.
  • Sourced new business opportunities locally and internationally.
  • Prepared annual cost and revenue budget and ensured regular and accurate reporting.
  • Followed up on correct reconciliation reports and monitored timely rent collection.
  • Worked closely with legal department on all ongoing legal cases and assessed risks related to potential defaulters, bounced cheques and overstays.
  • Monitored overall performance of portfolio and advised the Board on improvements and potential CAPEX expenses.
  • Coordinated full refurbishment of high-end residential buildings.
  • Established crisis recovery system ensuring that customers satisfaction will remain intact during construction works.
  • Ensured that all preventive and reactive maintenance works are completed with 100% accuracy, time frame and in compliance with health and safety regulations.
  • Kept records of all statutory requirements such as building safety certificates, compliance to ADM, DM and Civil Defense regulations.
  • Led additional CAPEX works and property upgrades and ensured timely delivery in line with agreed quality and price.
  • Oversaw energy audits to achieve significant cost reductions in utility consumption.
  • Presented to the Board Yearly Initiative Plan including asset upgrades and new revenue forecasts.
  • Ensured that all leasing and property management services are carried out with attention to detail, customer service and according to company guidelines.
  • Carried out regular and ad-hoc property inspections ensuring performance of appointed service providers.
  • Implemented customer centricity policy with 100% accuracy in resolving customers' complaints.
  • Maintained records of all customer's related inquiries and complaints and followed up with team on action plan.
  • Ensured that all documentation is filed and saved in system accordingly.
  • Participated in tendering process and ensured that proper vendor selection is achieved (in terms of quality, safety and price).
  • Worked closely with design team and ensured that that all project related requirements are met.
  • Implemented new business strategy for Department which led in significant OPEX reduction, improvement in customer satisfaction and system improvement.
  • Fine tuned and implemented set of policies and procedures in line with company's directives.
  • Introduced Performance Management System (on bi-annual frequency) and set clear KPIs and SLAs for department and employees.
  • Restructured department and allocated manpower according to business needs.
  • Developed internal Employee Training and Reward Program aiming at continuous motivation and growth of skillset of the team.
  • Introduced "don't walk by" policy ensuring that every employee is accountable for customers' and business wellbeing.
  • Launched paperless documentation and contract flow delivering significant cost and time reduction.
  • Implemented system improvements resulting in reduced time in reaction to property maintenance and closure of job cards.
  • Acted on behalf of CEO as Chairman of the Board of Owners Association liaising with Owners Association managing company, reviewing budgets, monitoring performance and communicating with RERA.
  • Actively managed master community of one of the busiest parts of Dubai, Business Bay working closely with community management in charge and local authorities and appointed contractors.

Vice President - Real Estate &Community Management

Aldar Properties PJSC
Abu Dhabi, UAE
05.2022 - 05.2023
  • Directly reported to the Executive Director of Master Developments and Communities.
  • Led setting up Master Communities within the Emirate of Abu Dhabi including Yas, Saadiyat, Reem and Nareel Islands.
  • Coordinated all works with appointed subcontractors and internal teams in line with local authorities and approvals.
  • Supervised all approval process and acted on behalf of the Master Developer.
  • Worked closely with internal departments responsible for opening and operations of water and amusement parks and shopping malls such as Yas Waterworld, Ferrari World etc.
  • Implemented Master Community Declaration and set of guidelines.
  • Overlooked operations of residential and retail portfolio comprising of 28 vertical and horizontal communities with yearly OPEX budgets worth AED 330 million.
  • Managed and led team of highly skilled community, property and facility managers responsible for daily operations and customer service delivery.
  • Managed hand over process of newly opened communities along with coordination with onsite Projects Delivery Team.
  • Initiated and completed multiple Owners Association set ups including Annual General Assemblies and supported Community Managers in daily operations particularly in developing communities.
  • Prepared yearly OPEX, CAPEX and revenue budgets.
  • Ensured smooth budget approvals by (Abu Dhabi Municipality) ADM and timely service charge collection.
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
  • Implemented reductions on operating costs through implementing technical audits and introducing new technologies.
  • Identified and implemented set of KPIs and SLAs applicable to selected service providers and vendors.
  • Monitored and assessed performance of onsite team.
  • Introduced new approach to property inspections and reporting format.
  • Successfully activated and leased nonperforming retail and residential assets starting with 9% ROI.
  • Led tender committees for selection of integrated facilities management providers across portfolio.
  • Initiated new sustainability solutions on community and district level.
  • Worked closely with authorities on implementing new cutting-edge technologies that improve living standards within the Emirate and in gated communities.
  • Activated lands including but not limited to district sports and educational events of global scale.
  • Sourced new streams of revenue others then service charge collection.
  • Developed and implemented customer excellence model.
  • Introduced Community Living Index (CLI) study that aims at identifying key factors of happy community living and effective service charge collection.
  • Developed Master App serving the residents and all stakeholders aiming at maximizing Customer Satisfaction and Service Excellence.

Real Estate Manager

High Mark Real Estate Brokers LLC
Dubai, UAE
12.2021 - 05.2022
  • Assigned on contract basis to sell off-plan residential tower in Business Bay, Dubai comprising of 326 luxury apartments.
  • Built and led strong sales team.
  • Achieved immediate sales with local and international clients amounting to AED 300 million in the pre-lunch phase.
  • Managed customer relationships to achieve high satisfaction rate.
  • Launched innovative, on-target advertising and marketing campaigns that grew sales of 50%.

Commercial Estate Manager

Mubadala Business Management Services LLC
Abu Dhabi, UAE
06.2017 - 01.2020
  • Appointed to lead leasing, property and facility management department overlooking headquarters of Mubadala and several government entities.
  • Built and maintained exceptional working relationships with existing tenants, generating high rental income and 100% occupancy.
  • Ensured that all building operations including regular and preventive maintenance were carried out timely and according to standards.
  • Ensured that all health and safety procedures were followed.
  • Upgraded security and access control systems in the estate.
  • Developed and implemented policies and procedures applicable to leasing, property and facility management including security and health and safety.
  • Implemented significant cost reductions on operating budgets.
  • Developed retail component to cater to the needs of the Tenants and the Landlord (previously premises were vacant).
  • Hosted multiple estate events including health awareness, national celebrations and new technologies.
  • Reported to the Management and local authorities on the condition of the estate, regulatory compliance, expected CAPEX, OPEX expenses and revenues streamline.

Association Manager

Khidmah LLC - currently Provis / Aldar Estate LLC
Abu Dhabi, UAE
03.2014 - 01.2017
  • Established Master Community and Owners Association in newly handed over community comprising of 2,500 residential units and operating budget amounting to AED 18 million.
  • Conducted Annual General Assemblies and helped in appointing Owners' Association Board of Directors.
  • Assisted Projects Team to completing the handover of the Master Community which included vast retail and leisure component.
  • Managed the Defects Liability Period for both common areas, Master Community and in-unit assets.
  • Communicated with the residents and landlords on all community related inquiries particularly regarding the ongoing construction works, completion schedules, DLP, health and safety, and updates from the Developer.
  • Liaised directly with the Developer on progress reports and any community related complaints and inquiries.
  • Worked closely with Customer Department to manage customers' inquiries and close all pending job cards.
  • Coordinated all works with local authorities including but not limited to Abu Dhabi Municipality, Civil Defense and ADDC.
  • Achieved to activate more lands within the Master Community to develop mosques, football fields and dog friendly parks.
  • Conducted regularly Master Community events aiming at increasing customer satisfaction and generating additional revenues for the community.
  • Prepared yearly budgets for both Master Community and all precincts ensuring Abu Dhabi Municipality approvals and timely service charge collection.
  • Ensured all compliance with local authorities.
  • Carried out regular community inspections.
  • Prepared set of community rules and regulations.
  • Took lead of regular reporting to the Developer and Management.

Association Manager

Emaar Community Management LLC
Dubai, UAE
02.2012 - 02.2014
  • Managed multiple Owners Associations in Dubai Down Town district of Emaar communities comprising of high and low rise buildings with over 5,000 residential units and operating budgets amounting to AED 45 million.
  • Led and coordinated hand over of newly opened high end communities such as Boulevard Plaza and Standpoint.
  • Managed Master Community of Downtown Dubai (Burj Khalifa area) and coordinated all works, upgrades and retail developments.
  • Accountable for all communication related to the community between the residents and landlords and the Developer.
  • Assisted the landlords during Defects Liability Period.
  • Coordinated all works with Projects Team to ensure customers' satisfaction and safety.
  • Prepared annual service fee budgets, increased reserve funds and conducted Annual General Assemblies.

Property Manager

Strabag Bauholding AG
Warsaw and Vienna, Austria and Poland
06.2004 - 07.2012
  • Started career as Property Executive and promoted to the role of Property Manager.
  • Managed portfolio consisting of 5 commercial buildings and 3 hotels in Warsaw, Poland.

Education

Master of Arts - Communications

University of Warsaw
09.2000 - 05.2004

Skills

  • Asset management
  • Solid technical background and hands on ground
  • Customer service excellence
  • Business Development
  • Regulatory compliance
  • Cost optimisation, along with economy of scale
  • Business innovation and automation
  • Sustainability
  • Vendor management and inspections
  • Team building and team management
  • Quality and performance management
  • Strong presentation and communication skills
  • Crisis management and recovery
  • Strategic Planning

Certification

  • Effective Communications and Leadership Course
  • RERA M-100
  • RERA M-202
  • RERA M-203

Languages

Polish
Native
English
Fluent
German
Fluent
Russian
Elementary

Timeline

Property Investment Advisor / Asset Management

Betterhomes LLC
01.2025 - Current

Head of Real Estate Operations

Emirates National Invest
08.2023 - 10.2024

Vice President - Real Estate &Community Management

Aldar Properties PJSC
05.2022 - 05.2023

Real Estate Manager

High Mark Real Estate Brokers LLC
12.2021 - 05.2022

Commercial Estate Manager

Mubadala Business Management Services LLC
06.2017 - 01.2020

Association Manager

Khidmah LLC - currently Provis / Aldar Estate LLC
03.2014 - 01.2017

Association Manager

Emaar Community Management LLC
02.2012 - 02.2014

Property Manager

Strabag Bauholding AG
06.2004 - 07.2012

Master of Arts - Communications

University of Warsaw
09.2000 - 05.2004

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Kinga Jakoniak-Chacinska