KINGSLEY ACKAAH
KUMASI
Summary
I am a conscientious and a highly organized efficient person with a thorough and precise approach to work. Experienced at working to tight deadlines and under considerable pressure. Communicative Head/ Captain waiter dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader and detailed organizer of service operations with versatility in stressful circumstances.
Overview
8
8
years of professional experience
Work History
Head Waiter
Levee Café Lounge
Dubai, UAE
07.2016 - 08.2018
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Optimized table management by strategically seating guests based on reservation status and party size.
- Assisted in menu development by offering valuable insights about popular dishes and ingredients.
Head Waiter /Cashier
Society Lounge
Dubai, UAE
11.2018 - 05.2020
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions and provided backup at key times.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
Captain Waiter
The Grey Coffee House
Dubai
09.2020 - 01.2024
- Welcoming guests with a friendly smile
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty (LAST).
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on customer satisfaction.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Showed high-level understanding of fine dining standards and practices.
Education
Kumasi Secondary Technical School
Kumasi Technical University (Ghana)
Skills
- Quick learning and hardworking
- Good communication and presentation skill
- Independent and self-motivated
- Organized and best structured at work
- Easy to get along with
- Dynamic and patience
- Allergy awareness
- Reservation handling
- Team Management
- Fine-dining expertise
Personal Details
- Passport Number: G1567955
- Date of Birth: 11/16/1989
- Gender: Male
- Nationality: Ghanaian
- Marital Status: Married
AWARDS
- Employee Of The Month
Recognized for outstanding performance,leadership and excellent customer service.
Reference
The Grey Manager
Mr Issam
+971 50 130 5095
Society Lounge
Mr Darrel
MAD Hospitality
+971 56 228 8825
Disclaimer
I hereby certify that the particulars furnished above are true and accurate to the best of my knowledge.
Timeline
Captain Waiter
The Grey Coffee House
09.2020 - 01.2024
Head Waiter /Cashier
Society Lounge
11.2018 - 05.2020
Head Waiter
Levee Café Lounge
07.2016 - 08.2018
Kumasi Secondary Technical School
Kumasi Technical University (Ghana)