Kingsley Frimpong
Dubai,United Arab Emirates
Summary
Service-focused hospitality professional ready to help others and meet customer needs. Understands kitchen processes, food service standards and safety requirements.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Airport Porter
Emirates Groups
Dubai International Airport, United Arab Emirates
05.2025 - Current
- Encouraged positive guest experiences through prompt and courteous service.
- Observed safety regulations during all porter duties, ensuring a secure environment.
- Assisted guests with luggage to ensure comfortable stay.
- Responded swiftly to requests for porter services from various departments.
- Assisted guests with loading and unloading of luggage from Aircrafts.
Waiter
KFC
Accra, Ghana
09.2022 - 10.2024
- Set tables properly prior to meal times for an organised dining experience.
- Served food in a timely manner to ensure hot, fresh meals.
- Ensured customer satisfaction through prompt resolution of complaints or issues at the table.
- Maintained a clean, hygienic dining area for an enjoyable eating experience.
- Handled cash transactions accurately for seamless check-out procedures.
- Improved customer satisfaction by attentively listening to and addressing dietary needs and preferences.
- Contributed to team success by effectively communicating with kitchen staff about special requests or allergies.
- Enhanced dining atmosphere by providing friendly, attentive service.
Waiter
Papaz Pizza
Accra, Ghana
08.2020 - 09.2022
- Maintained knowledge of menu items, leading to accurate order taking.
- Handled payment transactions to guarantee smooth customer checkout process.
- Remained calm under pressure, ensuring better performance during peak hours.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Relayed feedback from customers to management for continuous improvement.
- Explained dish components clearly to inform customers' decisions.
- Liaised with kitchen staff for prompt order delivery to customers.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Delivered excellent customer service through friendly and polite interaction.
Education
High School Diploma - Auto Mechanic
Assin Fosu NVTI
Assin Fosu/Ghana 10.2016 - 05.2020
Skills
- Guest relations management
- Safety compliance
- Luggage handling expertise
- Conflict resolution
- Team collaboration
- Security protocol adherence
- Proficiency in english
Languages
English
Fluent
Twi
Fluent
Timeline
Airport Porter
Emirates Groups
05.2025 - Current
Waiter
KFC
09.2022 - 10.2024
Waiter
Papaz Pizza
08.2020 - 09.2022
High School Diploma - Auto Mechanic
Assin Fosu NVTI
10.2016 - 05.2020