Detail-oriented Customer Service Supervisor with 3+ years of experience in managing front desk operations and leading concierge teams in upscale hotel settings. Skilled at training staff, optimizing processes, and delivering top-tier service to guests/ residents, contributing to a remarkable improvement in guest satisfaction scores. Adept at handling guest inquiries, resolving complaints, and coordinating with other departments to ensure a flawless guest experience. Seeking to apply my leadership abilities and hospitality expertise at your to further improve services and team performance.
Hi, I’m
Kingsley Okechukwu
Customer Service & Facility Management
Dubai,UAE
Summary
Overview
9
years of professional experience
4
years of post-secondary education
Work History
Strive Services Group - Strive Facility Management, Dubai, UAE
Concierge and Customer Service Supervisor
06.2021 - Current
Job overview
- Enhanced guest satisfaction by providing excellent customer service.
- Ensured smooth operations for daily concierge activities.
- Maintained professional demeanour whilst dealing with difficult situations.
- Facilitated efficient check-ins and check-outs for seamless guest transitions.
- Ensure facility upkeep through walk-around process for operational efficiency.
- Collecting feedback and ensuring all highlighted issues are addressed promptly.
IFA Residential Services, Dubai, UAE
Concierge Agent
11.2015 - 05.2021
Job overview
- Resident and guest assistance, and information.
- Resident and guest complaint handling and escalation.
- Personalised guest experience.
- Document all activities of the day and feedback.
- Maintain knowledge of local and hotel services.
Education
Strive Internal Training Dubai, UAE
Computer Aided Facility Management from Information Technology
06.2018 - 06.2018
University Overview
Strive Internal Training Dubai, UAE
ABC of Customer Service from Customer Service
04.2017 - 04.2017
University Overview
City & Guilds of London Dubai, UAE
Diploma from Security & Communication
09.2015 - 09.2015
University Overview
Olabisi Onabanjo University Lagos, Nigeria
Diploma from Computer Science
02.2009 - 11.2011
University Overview
City & Guilds of London Lagos, Nigeria
Diploma from Building Construction
06.2005 - 05.2006
University Overview
Skills
- Strong verbal, and written communication
- Conflict resolution, and problem-solving
- Product and service expertise
- Team collaboration, and interpersonal skills
- Handling challenging customer situations
- Team management and delegation
- Mentoring and coaching
- Goal-setting and project leadership
Languages
English
Fluent
Affiliations
Affiliations
- Art/painting
- Music
Accomplishments
Accomplishments
Front of House Star of the Month, February 2024 by SSG
Customer Service Appreciation Certificate by Saga Owners Association
Timeline
Concierge and Customer Service Supervisor
Strive Services Group - Strive Facility Management
06.2021 - Current
Strive Internal Training
Computer Aided Facility Management from Information Technology
06.2018 - 06.2018
Strive Internal Training
ABC of Customer Service from Customer Service
04.2017 - 04.2017
Concierge Agent
IFA Residential Services
11.2015 - 05.2021
City & Guilds of London
Diploma from Security & Communication
09.2015 - 09.2015
Olabisi Onabanjo University
Diploma from Computer Science
02.2009 - 11.2011
City & Guilds of London
Diploma from Building Construction
06.2005 - 05.2006
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