Kiran Praveen
Marina Operations Manager
Dubai
Summary
Dynamic and experienced Marina Operations Professional with over 10 years of progressive accomplishments in the marine industry. Extensive knowledge and experience in marina operations, project management, boating safety instruction, organizing boat shows, small craft operations and boat yard maintenance. Well organized, attentive to detail and vigilant in achieving organizational goals.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Marina Retail Manager
Dubai Golf
04.2024 - Current
- To oversee daily operations of the marina facilities across all departments including Marina operations (Dubai Creek Marina, One & Only Marina and Jewel of Creek Marina), Retail, Leasing, Brokerage, Charter, Workshop service and Fuel station.
- To study market trends, prepare monthly forecasts, comprehensive analysis of monthly P&L, prepare annual budget and capex by identifying growth potential for marinas managed under Dubai Golf.
- To organize and execute successful annual Pre-Owned Boat Show with new attractions and offering for the industry.
- Ensured consistent brand messaging across all aspects of retail experience from signage placement to employee uniforms.
- Recruiting, training, assign KPI's and implement R&R initiatives directly contributing to enhanced team performance based on achievements
- Present to and consult with senior level management on business trends with a view to developing new services, products and distribution channels
- Implement and enforce safety protocols to ensure well-being of the customer and staff
- Prepare detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Boost client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Preparation and negotiation of distribution, consignment and business contracts
Asst. Marina Ops Manager
Dubai Golf (Dubai Creek Golf & Yacht Club)
4 2019 - 03.2024
- To oversee day to day marina operations including Membership, Workshop Service, Chandlery, Charter, fuel & Commercial business
- Responsible to create new programs, marina development or enhancement based on the market trend or demand and future requirements
- To achieve and maintain international accreditations and ISO standards
- Manage the overall marina manning, assign and improve colleagues with necessary trainings
- Build and maintain positive relationship with clients, local authorities, other marinas, supplier and vendor
- Develop proposals and tender responses for potential projects
- To maintain healthy berthing occupancy throughout the year and connect with industry clients and boat owners to maximize the berthing revenue
- Implement and enforce safety protocols to ensure the well-being of the customer and staff
- To oversee all operations in workshop with the service manager and offer technical support, dispute resolution, manning, pricing, project discussion etc
- Ensure the maintenance and upkeep of the marina facilities, including dock, piers, boat ramp/ lift, fuels station and marina premises
- To oversee the daily charter operations and to make sure the bookings are managed well by the team and vessel is serviced timely with all documents in order
- Present to and consult with senior level management on business trends with a view to developing new services, products and distribution channels
- Develop and maintain emergency response plan, conduct drills and training for staff to respond effectively on emergencies
- Attend industry events and participate in relevant associations
- Interact well with customers to build connections and nurture relationships
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Chandlery and Berthing Executive
Dubai Golf (Dubai Creek Golf & Yacht Club)
01.2018 - 04.2019
- Manage annual and temporary berthing in Marina - contracts, rates, allocation, and payments
- Attend boat shows, conferences and trade shows, and provide feedback and information on market and creative trends
- Coordinate charter cruise and BBQ donuts - with new developments and promotions
- Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales
- Ensure successful participation in International tradeshows and Exhibitions
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
Chandlery Supervisor
Dubai Golf (Dubai Creek Golf & Yacht Club)
09.2013 - 12.2017
- Maximizing sales & services through effective merchandising and marketing
- Prepare monthly inventory for all stock and non-stock items
- Responsible for full logistics operations both import and export
- To monitor & Control the activity of Warehouse and responsible to maintain accurate inventory and provide the same for material planning function
- Controlling shrinkage, write-off and department expenditure
- Responsible for all documentation of goods transactions under custody as per Quality System procedures and to maintain up to the retention period
- Created targeted action plans to increase brand awareness and stimulate sales.
Education
MBA - International Business -
Pondicherry University
Bachelor of Business Management - undefined
Kannur University
Skills
Operations Management
Budgeting & Forecasting
Project Management
Organizational development
Customer Service
Emergency Response
Operational Excellence
Standard Operating Procedures
Certification
Intermediate Marina Manager from British Marine
Accomplishments
- Employee of the Year - Dubai Golf LLC
- Got appreciation from Managing Director for timely completion of New Travel Lift Bay and operation of 90 Ton Boat Lift and Transporter
- Special Recognition from General Manager for hosting UAE's first International Wake Surf Championship in 2023
- Accreditation of Gold Anchor and Clean Marina in 2023 from British Marine
- 2023 Best in Service award from Abu Dhabi Maritime Awards for MENA region.
Personal Information
- Father's Name: K Praveen Anand
- Date of Birth: 09/11/90
- Nationality: Indian
- Driving License: UAE & India
Timeline
Marina Retail Manager
Dubai Golf
04.2024 - Current
Chandlery and Berthing Executive
Dubai Golf (Dubai Creek Golf & Yacht Club)
01.2018 - 04.2019
Chandlery Supervisor
Dubai Golf (Dubai Creek Golf & Yacht Club)
09.2013 - 12.2017
Asst. Marina Ops Manager
Dubai Golf (Dubai Creek Golf & Yacht Club)
4 2019 - 03.2024
MBA - International Business -
Pondicherry University
Bachelor of Business Management - undefined
Kannur University
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