Kirankumar Shankar Salian
Dubai
Summary
Results-driven Relationship Manager with expertise in client engagement and financial planning. Delivers tailored solutions that elevate client satisfaction and enhance productivity. Utilizes strong analytical skills for market analysis and financial reporting, fostering long-term partnerships and driving business success. Dynamic Relationship Manager with expertise in client portfolio management and market analysis. Proven ability to drive customer engagement and satisfaction through tailored financial solutions, fostering long-term loyalty.
Overview
1
1
Certificate
22
22
years of professional experience
Work History
Relationship Manager
Century Financial
02.2026 - Current
- Facilitated client meetings, presenting tailored financial solutions and investment opportunities aligned with client goals, fostering informed decision-making.
- Cultivated client relationships through proactive communication and personalized support, enhancing client loyalty and retention.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Managed client portfolios, ensuring alignment with financial goals and investment strategies.
- Conducted market research to deliver relevant financial advice and strategic recommendations aligned with market trends, improving client engagement and satisfaction.
- Collaborated with internal teams to address client inquiries and resolve issues efficiently.
- Evaluated client feedback to refine service offerings and boost customer satisfaction.
- Trained junior staff on best practices for relationship management and client engagement techniques.
- Streamlined reporting processes to ensure accurate dissemination of client account information, fostering increased client trust.
Senior Relationship Manager
Numera International Limited
Dubai
10.2021 - 01.2026
- Conducted market analysis to inform strategic decision-making processes, aligning initiatives with market needs.
- Evaluated data trends to guide product development initiatives, enhancing alignment with customer preferences.
- Presented analytical findings to senior management, influencing strategic initiatives.
- Gathered primary data through surveys, interviews, and focus groups to provide actionable insights into customer attitudes.
- Developed targeted outreach strategies for potential clients across various industries.
- Conducted market research to identify emerging trends and client needs.
- Collaborated with sales teams to refine client acquisition processes and strategies.
- Created compelling presentations to showcase services to potential clients.
- Provided training and support for junior team members on acquisition techniques.
- Analyzed feedback to enhance client engagement and retention strategies.
Insignia Relationship Manager
RBL Bank
Mumbai
01.2019 - 09.2021
- Supervised portfolio health of newly acquired non-managed retail current accounts, focusing on onboarding, activation, value build-up, and AQB maintenance.
- Coordinated with central product team to tailor product features for portfolio customers and prospects, leading to increased customer satisfaction.
- Employed 'Profile-based selling' approach to promote value-added products/services such as doorstep banking, assets, and insurance.
- Facilitated proactive migration of customers to direct banking channels, enhancing access through net banking, phone banking, and email statements.
- Analyzed customer business needs to develop detailed profiles.
- Identified potential bank liability customers through referrals from group companies.
- Conducted benchmarking analysis on competitors to identify market trends, opportunities, and product features for optimizing portfolio quality.
- Demonstrated strong analytical skills in statistical modeling. Strong knowledge of markets and stocks.
Senior Sales Manager
BMA Wealth
Mumbai
01.2018 - 09.2018
- Developed sales strategies that increased client engagement and expanded market reach.
- Aligned promotional efforts with sales objectives through collaboration with marketing teams to enhance overall campaign effectiveness.
- Analyzed market trends to identify growth opportunities and adjust strategies accordingly.
- Mentored junior team members to improve sales techniques and enhance relationship-building skills.
Imperia Relationship Manager
HDFC Bank
Mumbai
03.2011 - 01.2018
- Managed client portfolios, enhancing customer satisfaction and loyalty through tailored service.
- Developed customized financial solutions to meet diverse client needs.
- Cultivated strong client relationships through regular communication and personalized support.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Supported clients throughout sales cycle by promptly responding to inquiries, resolving issues, and following up on requests.
- Collaborated with internal teams to develop strategies that boosted customer engagement.
Sales Manager
Max New York Life Insurance Co
Mumbai
08.2008 - 03.2011
- Implemented sales strategies aligned with company objectives and market demands to drive revenue growth.
- Led sales teams to exceed revenue targets and enhance customer engagement through targeted initiatives.
- Developed training programs to enhance sales skills and product knowledge among team members, resulting in improved performance.
- Built strong client relationships to enhance loyalty and trust in services.
- Analyzed market trends to identify new business opportunities and inform strategies.
- Facilitated team meetings to align goals, address challenges, and develop actionable solutions.
- Collaborated with marketing to create promotional materials for insurance products.
- Conducted performance reviews and provided constructive feedback to team members.
Business Unit Manager
Birla Sunlife Insurance Co
Mumbai
06.2004 - 07.2008
- Led cross-functional teams to develop strategic business initiatives.
- Oversaw budget management and resource allocation, ensuring alignment with business unit project goals.
- Analyzed market trends to identify growth opportunities in insurance products.
- Implemented process improvements to streamline operational workflows, enhancing overall operational efficiency.
- Managed operations to ensure compliance with regulatory standards.
- Coordinated client relationship management strategies, resulting in enhanced customer satisfaction.
- Facilitated staff training programs on product knowledge and sales techniques, improving team effectiveness.
Education
B.Com - Accounting And Finance
Manjunath Vidyalaya
Mumbai03-2002
Skills
- Client relationship management
- Portfolio oversight
- Customer engagement
- Relationship building
- Problem solving
- Time management
- Customer service
- Market analysis
- Financial reporting
Certification
- Performance & Achievements – Relationship Manager (HDFC Bank)
Ranked Top 5 Relationship Manager in the Cluster for 3 consecutive years (FY 2012–13, 2013–14, 2014–15)
Recognized as No. 1 Relationship Manager in the Cluster for 3 consecutive years
Consistently earned “Exceed Expectation (EE)” rating, the highest performance rating, across half-yearly and annual reviews
Successfully acquired and managed High Net-Worth Individual (HNI) clients, driving consistent monthly revenue growth
Achieved targets across multiple key products including:
Current Account acquisition & Net Asset Value (NAV)
Trade Forex (FX) income generation
Customer activation and engagement
Key Awards & Certifications:
Certificate of Achievement for:
Current Account acquisition & NAV growth (2 years)
Trade FX income performance
Overall income achievements (2 years)
Awarded for highest Current Account acquisition in the cluster
Certified across all banking products for consistently achieving targets
Performance Ratings by Year:
2016–17: Rating E – HDFC Bank
2015–16: Rating E – HDFC Bank
2014–15: Key Performer (KP) Rating – HDFC Bank
2013–14: Key Performer (KP) Rating – HDFC Bank
2012–13: T1 Rating – HDFC Bank
Accomplishments
- Branch Level Awards – Max New York Life
1-Time Activation Award Winner
3-Time Recruitment Award Winner
2-Time MFYP Award Winner
Achieved Highest MFYP in the Region (₹1 Crore) in Q2
Bombay Badshah Award Winner (Recruitment – Q1)
Timeline
Relationship Manager
Century Financial
02.2026 - Current
Senior Relationship Manager
Numera International Limited
10.2021 - 01.2026
Insignia Relationship Manager
RBL Bank
01.2019 - 09.2021
Senior Sales Manager
BMA Wealth
01.2018 - 09.2018
Imperia Relationship Manager
HDFC Bank
03.2011 - 01.2018
Sales Manager
Max New York Life Insurance Co
08.2008 - 03.2011
Business Unit Manager
Birla Sunlife Insurance Co
06.2004 - 07.2008
B.Com - Accounting And Finance
Manjunath Vidyalaya
Languages
- Hindi
- Marathi
- English, Advanced
- Hindi, Fluent
- Marathi, Fluent
Personal Information
Nationality: Indian
Languages
- Hindi
- Marathi
- English
- Tulu