KIROLOUS MIKHAIL
OPERATIONS & SALES MANAGER
Dubai,DU
Summary
Advanced Operations Manager offering experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals. Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Languages
2
2
Certifications
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Operations and Sales Manager
BOTROS JEWELLERY DMCC
DUBAI, DU
05.2016 - Current
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reviewed shift reports to understand current numbers and trends.
- Helped build and review master service agreements for work eligibility.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Maintained extensive knowledge of company products and services.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Produced contracts, reports, letters, and proposals for clients.
- Upheld company policies and implemented standards fairly.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Organized promotional events and interacted with community to increase sales volume.
- Created and implemented employee engagement activities and plan.
- Aligned reps and store needs to support overall market strategy.
- Identified, qualified and closed leads and sales opportunities.
- Expected and enabled your team to stay up-to-date on major promotions, brand launches and events.
- Responded to sales inquiries from potential clients.
- Established goals and KPIs for sales representatives and reviewed monthly performance.
- Understood business reporting and insights to troubleshoot and follow-up on opportunity areas.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Developed and implemented comprehensive salesperson training program.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
- Developed international business relationships to drive business units abroad.
- Managed purchasing, sales, marketing and customer account operations efficiently
Computer Systems Manager and Forex Dealer
BOTROS JEWELLERY DMCC
DUBAI, DU
05.2013 - 05.2016
- Supported software, hardware and peripherals in use.
- Conducted semi-annual preventative maintenance of each desktop computer component and printer at assigned locations.
- Supported VoIP system and served as backup support technician for escalated issues.
- Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventative maintenance.
- Kept customers informed of status of pending or in-process work orders and warranty repair items.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Served customers in friendly, efficient manner following outlined steps of service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
Bachelor of Science - Computer Science
FUTURE ACADEMY
CAIRO, EGY 09.2008 - 07.2012
Skills
Catering and vending operations
undefinedCertification
The MIS DEPARTMENT IN MISR FOR INDUSTRY AND TRADE (MINTRA), IT ENGINEERING TRAINING
Timeline
Operations and Sales Manager
BOTROS JEWELLERY DMCC
05.2016 - Current
Computer Systems Manager and Forex Dealer
BOTROS JEWELLERY DMCC
05.2013 - 05.2016
EGYPTIAN GERMAN AUTOMOTIVE CO. (EGA), IT ENGINEERING TRAINING
09-2010
The MIS DEPARTMENT IN MISR FOR INDUSTRY AND TRADE (MINTRA), IT ENGINEERING TRAINING
08-2009
Bachelor of Science - Computer Science
FUTURE ACADEMY
09.2008 - 07.2012
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