KIRSTIN KIRBY SISON
Dubai Silicon Oasis,
Summary
Customer-focused hospitality professional based in Dubai with over two years of guest service experience and international healthcare experience in highly regulated environments. Experienced in delivering personalized service to guests from diverse cultural backgrounds, handling requests and complaints, managing reservations, and maintaining professionalism during high-volume operations. Strong communication, teamwork, problem-solving, safety awareness, attention to detail, and ability to remain calm under pressure. Seeking to bring a professional service mindset, safety-conscious approach, and multicultural customer-service experience.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Guest Service Agent
Holiday Inn & Suites Dubai Science Park
Dubai, UAE
04.2024 - Current
- Deliver professional and personalized service to guests from diverse cultural backgrounds.
- Handle guest requests, complaints and service concerns promptly and professionally.
- Manage reservations, modifications and cancellations accurately with strong attention to detail.
- Build positive guest relationships through clear communication and a service-oriented approach.
- Remain calm and efficient during high-volume periods while supporting team members.
- Work effectively as part of a multicultural team to maintain service standards.
- Maintain a professional appearance and welcoming attitude in accordance with hospitality standards.
Medical Laboratory Technologist
Medsol AI Abbar Laboratories for Research and Medical Analysis
Dubai, UAE
03.2022 - 03.2024
- Worked in a highly regulated healthcare environment requiring strict safety, hygiene and quality procedures.
- Responded appropriately to urgent and time-sensitive requests while maintaining composure under pressure.
- Communicated clearly and respectfully with patients and healthcare professionals.
- Maintained accuracy, confidentiality and professionalism when handling sensitive information.
- Collaborated with healthcare professionals and followed infection-control and laboratory safety procedures.
Medical Laboratory Technologist
Divine Word Hospital
Philippines
08.2018 - 08.2021
- Provided professional and compassionate communication to patients while maintaining safety and comfort.
- Worked efficiently in a high-volume, regulated environment with strong attention to detail.
- Collaborated with multidisciplinary healthcare teams and responded to urgent laboratory requests.
Medical Laboratory Technologist
Divine Rays Diagnostics and Medical Supplies
Philippines
05.2017 - 07.2018
- Performed laboratory procedures and venipuncture while maintaining patient safety and professionalism.
- Followed established safety and quality procedures and maintained accurate documentation.
- Worked in flexible and irregular schedules, including weekends, holidays and overnight shifts.
Education
Bachelor of Medical Laboratory Science - undefined
Remedios Trinidad Romualdez Medical Foundation
Philippines05-2016
High School Diploma - undefined
Liceo Del Verbo Divino
Philippines03-2012
Skills
- Customer Service & Guest Relations
- Complaint Handling
- Safety Awareness
- Attention to Detail & Problem Solving
- Communication
- Adaptability & Flexibility
- Time Management
- Multicultural Teamwork
- Working Under Pressure
- Professional Presentation
Personal Information
Nationality: Filipino
Height:170 cm
Age : 31 years old
Certification
- Basic Life Support Training — Completed April 2022,
- Medical Technology DHA Exam Passer — December 2021,
- Blood Donor Recruitment, Retention and Care Certification — November 2020,
- Medical Technology Licensure Exam Passer, Philippines — 2017
LANGUAGES & ADDITIONAL INFORMATION
Languages: English — Fluent | Filipino/Tagalog — Native
Timeline
Guest Service Agent
Holiday Inn & Suites Dubai Science Park
04.2024 - Current
Medical Laboratory Technologist
Medsol AI Abbar Laboratories for Research and Medical Analysis
03.2022 - 03.2024
Medical Laboratory Technologist
Divine Word Hospital
08.2018 - 08.2021
Medical Laboratory Technologist
Divine Rays Diagnostics and Medical Supplies
05.2017 - 07.2018
High School Diploma - undefined
Liceo Del Verbo Divino
Bachelor of Medical Laboratory Science - undefined
Remedios Trinidad Romualdez Medical Foundation