Kirti Arora

• Perform business analysis of eCommerce sales and operations to improve overall business performance.
• Delivered reports that summarized sales and marketing data critical to making key business decisions.
• Works with the Delivery Manager for the Release Plan including release date and content.
• Provides Vision for the Product and work with Senior Business Owners to make sure they are in alignment with company goals.

• Support the operation and maintenance of the BMS controls of the relevant Business Unit.
• Engaged end users and answered questions via email, phone, Website live chat and in forums.
• Coordinated presentations for customers and project members to detail project scope, progress and results.
• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Real time data processing and streaming data asper clients request.
• Setting up Data Collectors on servers-various protocols-BACnet, TCP Modbus, FTP, web services.
• Ensure 100% data connectivity for clients Preparing daily and weekly progress reports using MIS and power BI for the commissioning and keep informed the contractor about the project

· Provide 2nd/3rd level production support.

· Troubleshoot and analyze root cause of production problems. Report defects to Development and QA teams.

· To participate in quality documents and ensure that they are up to date whenever working as QF.

· Demonstrate continuous improvement of Operational Run Books.

· Participate in rotation with NL team members to provide off hour and weekend support.

· Perform daily non-Prod and Monthly Prod deployment.

· Respond to and resolve service requests in timely manner.

· Proactively monitor application environments on regular basis to ensure system availability.

• Collaborated in timely processing of billing and accounts receivables.
• Monitored and directed incoming mail and prepared outgoing mail.
• Reduced intake processes time by developing application tracking and filing systems.