Kirvy Angeles
Philippines
Summary
Results-driven Sales Representative with over 8 years of experience in retail sales, customer service, consumer financing, and frontline operations. Proven ability to exceed sales targets, build strong customer relationships, and deliver exceptional service in fast-paced environments. Recognized for leadership, communication, and problem-solving skills, with a track record of driving revenue growth and consistently achieving performance goals. A highly motivated professional who thrives under pressure and is committed to contributing to organisational success.
Overview
4
4
Languages
10
10
years of professional experience
Work history
Senior Sales Associate
HC Consumer Finance Philippines Inc.
, Philippines
10.2024 - 06.2025
- Delivered excellent customer service by recommending products based on customer needs.
- Achieved sales targets through effective promotion, upselling, and cross-selling strategies.
- Handled customer inquiries and complaints professionally to ensure satisfaction.
- Processed cash and card payments accurately with strong attention to detail.
- Prepared invoices for bulk orders and special transactions efficiently.
- Managed inventory checks and coordinated stock availability with the team.
- Supported daily store operations to maintain high service standards.
- Trained new employees to improve team performance and productivity.
- Led daily operations and assigned tasks to team members.
- Assisted customers with consumer finance applications and explained product terms clearly.
- Ensured accurate documentation and compliance with company policies and procedures.
- Maintained confidential records and managed contracts with accuracy and professionalism.
Logistics Delivery Associate
J&T Express - PH Global Jet Express Inc.
, Philippines
06.2023 - 03.2024
- Delivered packages safely, accurately, and on time while providing excellent customer service.
- Sorted and organized parcels by route to improve delivery efficiency.
- Managed daily deliveries using company applications for tracking and completion.
- Contacted customers to confirm delivery schedules and provide timely updates.
- Resolved delivery concerns professionally to maintain customer satisfaction.
- Loaded, unloaded, and handled packages safely following proper procedures.
- Assisted with inventory control, stock organization, and parcel reconciliation.
- Conducted package checks to ensure accuracy and compliance with standards.
- Maintained delivery records, proof of delivery, and required documentation.
- Coordinated with dispatchers and warehouse teams for smooth operations.
- Followed safety regulations, company policies, and delivery procedures.
- Supported peak operations by working flexible hours, weekends, and holidays.
- Built strong customer relationships through reliability and professional service.
Sales Associate
HC Consumer Finance Philippines Inc.
, Philippines
12.2018 - 04.2021
- Achieved sales targets through effective promotion, upselling, and cross-selling.
- Delivered tailored product recommendations to enhance customer satisfaction.
- Resolved customer inquiries and complaints, contributing to positive shopping experiences.
- Processed cash and card transactions accurately with attention to detail.
- Assisted customers with consumer finance applications and explained product terms.
- Maintained inventory accuracy through regular stock checks and coordination.
- Supported smooth store operations through effective teamwork.
- Led daily operations, assigned tasks, and supported team performance.
- Prepared invoices for bulk orders and special sales transactions.
- Ensured accurate documentation and compliance with company policies.
- Maintained accurate customer records and contracts, ensuring compliance with confidentiality standards.
Sales Representative
Abu Dhabi National Oil Company (ADNOC)
Sharjah
06.2015 - 04.2018
- Delivered excellent customer service and assisted customers with fuel, retail, and convenience store purchases.
- Achieved sales targets through effective product promotion, upselling, and cross-selling.
- Processed cash, card, and digital payments accurately while maintaining financial accountability.
- Promoted loyalty programs and special offers to increase sales and customer engagement.
- Maintained well-stocked, organized, and attractive product displays.
- Monitored inventory levels and coordinated stock replenishment to ensure product availability.
- Resolved customer inquiries and complaints promptly and professionally.
- Maintained a clean, safe, and organized work environment in compliance with company standards.
- Collaborated with team members to ensure smooth daily operations and excellent customer service.
- Built strong customer relationships through effective communication and product knowledge.
Education
Bachelor of Technology -
College of the Immaculate Conception
PhilippinesSkills
- Sales & Retail Operations
- Customer service
- Sales Forecasting
- Inventory and Stock Management
- Data management
- Microsoft Office
- Time management
- Problem-Solving Skills
- Teamwork and Collaboration
- Adaptability and work ethic
- Excellent Communication Skills
Languages
English
Advanced
Arabic
Beginner
Hurdu
Beginner
Tagalog
Native
Accomplishments
HC Consumer Finance Philippines Inc.
- Million Sales Achiever
- Monthly Target Achiever
References
References available upon request.
Timeline
Senior Sales Associate
HC Consumer Finance Philippines Inc.
10.2024 - 06.2025
Logistics Delivery Associate
J&T Express - PH Global Jet Express Inc.
06.2023 - 03.2024
Sales Associate
HC Consumer Finance Philippines Inc.
12.2018 - 04.2021
Sales Representative
Abu Dhabi National Oil Company (ADNOC)
06.2015 - 04.2018
Bachelor of Technology -
College of the Immaculate Conception