Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Kisakye Lydia

Abu dhabi, baniyas east,UAE

Summary

Dedicated retail professional with expertise in returns and exchanges management, customer focus, and brand understanding. Proficient in retail software use, cash handling, stock management, and visual merchandising. Demonstrates a strong drive for results and adept at barcode scanning. Committed to enhancing the customer experience while achieving business goals.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Retail sales associate

Marula
Kampala , Uganda
02.2020 - 08.2021
  • Contributed to sales targets through active promotion of products.
  • Provided product knowledge to customers for informed purchases.
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Assisted in visual merchandising, improving shop floor appeal.
  • Boosted store reputation with excellent customer service skills.
  • Conducted inventory checks to ensure stock accuracy.

Cashier

Goodwill
Kampala, Uganda
02.2018 - 03.2020
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Used Point of Sale system efficiently, speeding up transactions.
  • Kept up-to-date with store promotions to provide accurate information to customers.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Coordinated with team members for smooth shift transitions.
  • Balanced till at end of day, maintaining accurate records.

Education

High School Diploma - Baking and Pastry Art

Namirembe Dream Girls institute
Kampala, Uganda
01.2018 - 10.2020

Skills

  • Returns and exchanges management
  • Customer focus
  • Brand understanding
  • Retail software use
  • Drive for results
  • Cash handling
  • Stock management
  • Visual merchandising
  • Barcode scanning

Languages

English
Fluent
Arabic
Intermediate

Certification

Uganda Hotel and Tourism Institute.

Baking and Pastry Arts Certificate.

Timeline

Retail sales associate

Marula
02.2020 - 08.2021

Cashier

Goodwill
02.2018 - 03.2020

High School Diploma - Baking and Pastry Art

Namirembe Dream Girls institute
01.2018 - 10.2020

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Kisakye Lydia