Kisha Mwamba
Abu Dhabi
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
5
5
years of professional experience
Work History
Senior Hostess
Media One Hotel
08.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Hostess
Ritz Carlton Grand Canal
02.2023 - Current
- Documented guest reservations and preferences, communicating changes to restaurant staff using UpMenu.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Governed dining area with natural leadership talents, balancing guest and business needs.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Provided receipts and invoices and collected payments from customers.
- Assigned guests to specific tables or waiting reception.
- Assisted managers to quickly resolve time-sensitive issues threatening service delivery.
Receptionist
Soul Senses and Wellness
03.2022 - 11.2022
- Applied expertise in all spa treatments, products and services to skilfully recommend products in line with monthly targets.
- Applied expertise in company products and services to answer questions.
- Managed guests' queries and reservations in person, online and by telephone.
- Tailored and personalised front of house service to cater to additional needs or requests from guests.
- Resolved client issues and complaints calmly and effectively, continually seeking positive outcomes.
- Established and nurtured friendly rapport with Number of guests to strengthen customer loyalty and encourage return custom.
- Updated clients on available promotions and discounts on offer.
- Provided clerical support to company employees, including copying, faxing and file management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assista
Hostess
Four Seasons Hotel
09.2018 - 01.2021
- Documented guest reservations and preferences, communicating changes to restaurant staff using UpMenu.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Governed dining area with natural leadership talents, balancing guest and business needs.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction
Education
Bachelors National Senior Certificate Advanced - Technical
Soshanguve Technical Highschool
SouthAfrica 2020
Skills
- Guest Experience Management
- Menu Board Art
- Guest Flow
- Call Transfers
- Safe Food Handling
- Menu Presentation
- Dining Crew Workflow Optimization
- Front- and Back-Of-House Coordination
- Reservation Documentation
- Cash and Transaction Handling
- Dining Customer Service
- Reservation Coordination
- Check Payment Processing
- Reservations Management
- Dining Room Management
Languages
English
Bilingual or Proficient (C2)
Timeline
Senior Hostess
Media One Hotel
08.2023 - Current
Hostess
Ritz Carlton Grand Canal
02.2023 - Current
Receptionist
Soul Senses and Wellness
03.2022 - 11.2022
Hostess
Four Seasons Hotel
09.2018 - 01.2021
Bachelors National Senior Certificate Advanced - Technical
Soshanguve Technical Highschool
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