KISHOR KUMAR SERALA
Dubai,UAE
Summary
I am seeking a competitive and challenging environment
where I can serve your organization and establish an
enjoyable career by utilizing my acquired skills in both the
academic and professional fields.
Overview
23
23
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work history
Area Account Manager
Halwany Consumer Products S.A.L.
10.2023 - 07.2025
- Responsible for the day-to-day activities of the team
- Meet targets and those of the team as a whole
- Contribute to the training and development of the team
- Achieve maximum profitability and growth in accordance with organization plans
- Develop plans for team sales activities to include a sales strategy to achieve agreed targets, effective search of leads/prospects, penetrate new markets
- Prepare and agree on individual action plans and targets for the team members
- Assist in the development and preparation of the organization’s sales strategy and general business planning
- Prepare and agree on presentations, proposals, and price lists to Enable the team to deliver accurate and competitive information whilst maintaining maximum profit margin and assisting team members to prepare and deliver client/customer presentations, proposals and price lists
- Maintain contact with clients/customers for feedback and to obtain client/customer satisfaction
- Set an example for team members of commitment, sales activities, work ethics and habits and personal character
- Maintain accurate records of leads/prospect, pricing, sales and activities
- Adhere to all organisation policies and procedures
- Carrying out market research in order to keep up to date with customer trends, as well astrying to predict future trends.
- Developing strategies and managing marketing campaigns across print, broadcast and online platforms to ensure that products and services meet customer’s expectations and to build the credibility of brands.
- Analyzing the success of marketing campaigns and creating reports.
- Meeting with clients and working with colleagues across multiple departments such as marketing, accounts, Analysis of sales forecast and relevant financial and reporting on product sales.
Key Account Manager
BidFood Middle East.
06.2022 - 10.2023
- Responsible for the relationship management, revenue generation and business growth of 30 established accounts in Abu Dhabi.
- Daily sales visits in an effort to maintain and nurture the relationship with the clients in order to achieve the monthly expected targets
- Monthly reporting of converted and lost business, in addition to having a regularly updated action plan to grow the demand from the existing clients.
- Analyze market trends through constant client feedback to help formulate effective offers and promotions.
- Daily monitoring of clients’ orders - Escalating and resolving complaints of delayed deliveries and urgent requests.
- Attending weekly team meetings to discuss strategies, market trends and demands, service level, and price benchmarking.
- Selected accomplishment: Achieving monthly production of a minimum of AED 1M.
- Accumulating 5 new clients in a period of 6 months, with zero loss of existing clients.
- Consistently exceeded client expectations by providing the highest quality service to members.
Sales Specialist
Transmed Food Service Overseas Inc
04.2021 - 06.2022
Area Sales Supervisor
Fresh Express LLC
08.2013 - 04.2021
Senior Merchandiser
Chalhoub Groups
03.2012 - 08.2013
Storekeeper Supervisor
Spinneys Dubai LLC
08.2012 - 02.2012
Graphic Designer
Knowledge of Global Ltd
01.2007 - 07.2008
Adobe Photoshop CS2 operator
Sky Lab Digital Ltd
05.2006 - 12.2006
Graphics Designer and Printing Well Expert
FF Photo FotoFast. Pvt. Ltd
05.2002 - 03.2006
Education
Degree - BBM
North East Frontier Technical University
BOARD OF SECONDARY - undefined
BOARD OF SECONDARY EDUCATION
Skills
- Excellent Customer Service
- Computer Literacy (MS Word, Excel, Powerpoint)
- Interpersonal Skills
- UAE Driving License
Certification
ARINA MALTIMEADIA, INDIA (MUMBAI), 3DS MAX 9.0, 2008
Accomplishments
- Star Performer, Tranmed, 2022
- Employee of the Quarter, 10/2015
- Employee of the Month, 2013
- Employee of the Month, 2016
- Employee of the Month, 2017
Languages
English
Fluent
Hindi
Fluent
Arabic
Intermediate
Personal Information
- Age: 38
- Nationality: INDIAN
Timeline
Area Account Manager
Halwany Consumer Products S.A.L.
10.2023 - 07.2025
Key Account Manager
BidFood Middle East.
06.2022 - 10.2023
Sales Specialist
Transmed Food Service Overseas Inc
04.2021 - 06.2022
Area Sales Supervisor
Fresh Express LLC
08.2013 - 04.2021
Storekeeper Supervisor
Spinneys Dubai LLC
08.2012 - 02.2012
Senior Merchandiser
Chalhoub Groups
03.2012 - 08.2013
Graphic Designer
Knowledge of Global Ltd
01.2007 - 07.2008
Adobe Photoshop CS2 operator
Sky Lab Digital Ltd
05.2006 - 12.2006
Graphics Designer and Printing Well Expert
FF Photo FotoFast. Pvt. Ltd
05.2002 - 03.2006
BOARD OF SECONDARY - undefined
BOARD OF SECONDARY EDUCATION
Degree - BBM
North East Frontier Technical University
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