KIZITO MASHRIKA
DUBAI,UNITED ARAB EMIRATES
Summary
Highly skilled professional with extensive expertise in MS Excel, MS Word, and MS Publisher. Proficient in using Opera, Altea, Amadeus, DMACS, ASCONNECT, and MARS systems to enhance operational efficiency. Adept at leveraging advanced software tools to streamline processes and improve productivity. Committed to continuous professional development and seeking opportunities to contribute effectively within a dynamic organization .
Overview
1
1
year of professional experience
Work history
Document Check Expert
DNATA DXB AIRPORTS
01.2025
- With knowledge gotten from my experience in the aviation industry and trainings organized by ILO’s from Europe, America, Canada I have been able to expertise on document checks across every part of the world
- One of the most experienced staff in the whole of Dubai Airports and undoubtedly the best in all sorts of document checks, I have been able to detect over 400 fraudulent travel documents over the years (imposters, fake passports, visas, ESTA, ETA, permanent residency cards etc)
- With awards and recognitions from Dubai immigration and the association of ILO (immigration liaison officers) in the Middle East and Asia
FMU Flight Management Unit (Flight Controller)
DNATA
01.2025
- Open and close the flight on time
- Coordinate with check-in agents during the check-in process
- Check flight weight and balance as much and regulating the sales of upgrades and downgrades
- Block seats and monitor the whole flight process till the end of boarding transaction
- Responsible for all specials on the flight from PETC, AVIH etc
- Control of seat allocation
Airline Support Staff
01.2025
- Have represented as an airline staff for the above Carriers at the check-in counter and at the boarding gates
- A full knowledge of Aircraft ground handling
Airport Service Agent
DNATA EMIRATES GROUP
Dubai
09.2023 - 01.2025
- Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
- Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of flights in order to achieve flight standards and customer satisfaction.
- Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of flights.
- To liaise and monitor the Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.
- Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to flight GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.
- To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping customers informed of any delays, disruptions and denied boarding including the implementation of the 'Options' scheme.
- Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing. Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports.
- Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.
- Support and cover the Ticketing Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of flight products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.
Education
Advanced Level Certificate -
Diploma - customer Service Professional
Advanced training - Amadeus Altea, Sita, Dmacs(v-muse), ASConnect
Certificate of completion - Aviation Security, Airside Safety, Dangerous goods, Civil Aviation
Certificate of completion - safety risk management
Certificate of completion - check-in and Board customers
Certificate of completion - Team management
Skills
- MS Excel
- MS Word
- MS Publisher
- Opera
- Altea
- Amadeus
- DMACS
- ASCONNECT
- MARS
Timeline
Document Check Expert
DNATA DXB AIRPORTS
01.2025
FMU Flight Management Unit (Flight Controller)
DNATA
01.2025
Airline Support Staff
01.2025
Airport Service Agent
DNATA EMIRATES GROUP
09.2023 - 01.2025
Diploma - customer Service Professional
Advanced training - Amadeus Altea, Sita, Dmacs(v-muse), ASConnect
Certificate of completion - Aviation Security, Airside Safety, Dangerous goods, Civil Aviation
Certificate of completion - safety risk management
Certificate of completion - check-in and Board customers
Certificate of completion - Team management
Advanced Level Certificate -
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