KM REEMA

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
• Cross-trained and backed up other customer service managers.
• Created and maintained detailed database to develop promotional sales.

Key Responsibilities:

1. Customer Service:
- Greet and assist customers, visitors, and telephone inquiries in a professional and courteous manner.
- Provide information and answer questions about the institute's services and programs.

2. Scheduling and Coordination:
- Schedule and coordinate appointments and classes efficiently.
- Manage the calendar for both internal and external events.

3. Documentation Assistance:
- Aid customers in completing forms and preparing necessary documentation.
- Ensure all paperwork is accurately filled and processed.

4. Billing and Payments:
- Process billing and payments using Tally and Excel with precision.
- Handle financial transactions and maintain accurate records.

5. Confidentiality:
- Maintain strict confidentiality regarding customer and organizational information.
- Safeguard sensitive data and ensure compliance with privacy policies.

6. Customer Relations:
- Manage and resolve customer complaints effectively and professionally.
- Follow up with customers to provide relevant information and ensure satisfaction.

7. Administrative Support:
- Perform general administrative duties to support the smooth operation of the institute.
- Assist in the organization and execution of internal processes and events.

Qualifications:
- Excellent communication and interpersonal skills.
- Proficiency in Tally, Excel, and other relevant software.
- Strong organizational abilities and attention to detail.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Effective problem-solving skills and a customer-oriented approach.