RAJAN KOIRALA
Al Ain City,United Arab Emirates
Summary
Enthusiastic Head Cashier with 6 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Cashier
Dubai Holding Group LLC - Zara
Al Ain City, United Arab Emirates
02.2020 - Current
- Process payment transactions by collecting payment (through cash, check or electronic card), making change, and handing out receipts as per standard procedures
- Open/close cash registers daily, count money, ensure cash control is maintained, perform handover when applicable and investigate/report any discrepancy
- Maintain the cleanliness and tidiness of cash drawer (and invoice folder when applicable) throughout the day
- Watches for and recognizes security risks and thefts, preventing or handling these situations as far as possible to minimize losses
- Ensure all departments have enough cashier coverage by planning and
- Managing the cashier's daily shifts in liaison with the management team
- Fully train and develop all cashiers in line with the Company's Recruitment & Selection and Induction Training procedures
- Ensure a high level of customer service is always being provided from the cash desks
- Prepare petty Cash Reimbursement and Vouchers
- Follow up all the credit card transactions and ensure that all are properly processed
- Dealing with the bank in case of any credit card problem
- Ensure all the security procedures are confined to the cashiers and customer services
- Handling and resolving customer problems and implementing the proper plan to improve the service that would ensure the maximum satisfaction of customer
- Closing, checking the Tills, Providing Managers with a Daily Reports, and transmitting data to Head Quarter (Spain)
Central Cashier
Dubai Holding Group LLC- Zara
Al Ain City, Abudhabi, United Arab Emirates
12.2017 - 02.2020
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Delivered outstanding customer care with proactive sales and listening skills.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Completed opening and closing procedures each day.
- Reduced customer wait times through optimised checkout processes.
- Educated customers on promotions, offers and special events to enhance product sales.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Helped meet business needs by working extra shifts.
Sales Assistant
DUBAI HOLDING GROUP LLC - Zara
Al Ain City, Abu Dhabi, United Arab Emirates
07.2014 - 11.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Coach and encourage the team to consistently consider the customer first in everything they do even when other tasks are being completed
- Build strong and effective relationships with customers to deliver exceptional service and develop an extensive loyal customer database
- Ensure customers receive the same level of service by telephone as well as in store
- Lead by example in helping the customer by suggesting a choice of outfits and alternatives to suit the occasion / requirements
- Be aware of in-store promotions and communicate these clearly to any customer to maximize sales
- Know, understand, and process customer returns and exchanges according to the Company refund policy
- Thank customers when they leave and encourage them to return to the store
- Produce department customer / sales focused daily action sheet, prioritize and delegate tasks to the team accordingly (where appropriate)
- Support the Management team with the facilitation of staff inductions and training etc.
Education
High school certificate -
Vishnu Higher Sec
Palpa NepalSkills
- MS Office and Excel, Accounting package, Tally90
- Customer Service & Up Selling Techniques
- Product knowledge & High volume transactions
- Till handling procedure, Cash reconciliation &
- Fast learner, Teamwork & Time management
- Customer relations & Onboarding and training
- Money management
Certification
Disaster Management (Nepal Red Cross Society) First aid training by Red Crescent Tally 9.0 project work
Languages
English
Fluent
Arabic
Intermediate
Hindi
Fluent
ne
Native
Accomplishments
- Promoted to Head Cashier after only 2 years.
- Trained 35 new hires on sales and service techniques.
- Oversaw 22 junior employees.
Timeline
Head Cashier
Dubai Holding Group LLC - Zara
02.2020 - Current
Central Cashier
Dubai Holding Group LLC- Zara
12.2017 - 02.2020
Sales Assistant
DUBAI HOLDING GROUP LLC - Zara
07.2014 - 11.2017
High school certificate -
Vishnu Higher Sec
Disaster Management (Nepal Red Cross Society) First aid training by Red Crescent Tally 9.0 project work
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