Komal Tekraj
Dubai
Summary
Enthusiastic and knowledgeable customer service representative with eight years of experience responding to all manner of customer inquiries. Career highlights being promoted for Guest Relation Manager within 6 months. Received an average 90% customer satisfaction rating feedbacks,15% higher than the company average. Seeking a challenging career in Human Resource Executive with a progressive organization which will utilize my skills, abilities and education in management while contributing to the development of the organization.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service representative
NCRI Ascentia Services
Dubai
10.2020 - Current
- Managing large amounts of outbound and incoming calls
- Provide accurate, valid and complete information by using the right method/tools
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handling customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution Other duties as assigned.
- Provided primary customer support to internal and external customers.
Admin/Guest Relation Manager
Bikanervala Food Pvt. Ltd
Dubai
01.2018 - 07.2020
- Carried out day-to-day duties accurately and efficiently.
- Arrange business meetings with prospective clients, File & update contact information of employees, customers, suppliers & external
- Develop & maintain a filing system Dealing with email inquiries
- Diary management and arranging appointments
- Organizing travel and accommodation for team
- Arranging both internal and external events
- Petty cash handling,
- Supplier’s invoice booking
- Strong communication and time management
- Scan goods and ensure pricing is accurate
- Understanding and promoting company products and promotions
- Provide daily reports to Store Manager & Area Manager
- Work on Company software like ERP & Himanchi
Guest Relation Executive
Eros International Hotel
02.2014 - 01.2018
Education
MBA - resource, Finance & Banking
Swami Vivekanad University
06.2018 - 06.2020
Bachelor of Science -
Maharshi Dayanand University
05.2013 - 05.2016
High School Diploma -
Frankfinn Institute of Airhostess Training
05.2013 - 05.2014
Skills
Sales expertise
Timeline
Customer Service representative
NCRI Ascentia Services
10.2020 - Current
MBA - resource, Finance & Banking
Swami Vivekanad University
06.2018 - 06.2020
Admin/Guest Relation Manager
Bikanervala Food Pvt. Ltd
01.2018 - 07.2020
Guest Relation Executive
Eros International Hotel
02.2014 - 01.2018
Bachelor of Science -
Maharshi Dayanand University
05.2013 - 05.2016
High School Diploma -
Frankfinn Institute of Airhostess Training
05.2013 - 05.2014
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