KOMILJON ABDULLOEV
Dubai,UAE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Had experience working at a W luxury 5-star Hotel. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Confident and Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
B&F / CONCIERGE
W KUALA LUMPUR
KUALA LUMPUR , MALAYSIA
2023.07 - 2023.11
- Greeted guests and managed check-in and check-out procedures.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided guests with keys and directions to room locations.
- Coordinated with housekeeping or maintenance department to address the needs of clients.
- Transported luggage to and from rooms to accommodate guests.
- Arranged for transportation to and from the airport, train station and events for visitors upon request.
- Booked special reservations for dinner, entertainment and transport.
- Informed guests regarding events and announcements.
- Greeted and checked-in guests promptly and professionally.
- Suggested restaurants tailored to guest preferences.
- Organized guest transport to support smooth airport transfers.
CUSTOMER SERVICE ASSISTANT SUPERVISOR
AMATERAS SKY LOUNGE RESTAURANT, BAR
MALAYSIA, PETALING JAYA SELANGOR MALAYSIA
2022.11 - 2023.01
- Interacted positively with customers, effectively promoting restaurant facilities and services, and boosting team morale and productivity.
- Attended regular training to obtain and update food safety certificates.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
High School Diploma -
City University
Petaling Jaya, 46100 2019.03 - 2020.04
DIPLOMA - HOTEL MANAGEMENT
City University
Petaling Jaya, 4100 2020.04 - 2023.11
Skills
- Customer Service
- Paying Attention to Details
- Great Teamwork
- Food Safety
- Leadership
- Active Listening
- Excellent Communication
- Critical Thinking
- Time management
- Guest experiences
Additional Information
REFERENCES
AMEER ASH
QUALITY, LEARNING & DEVELOPMENT MANAGER
W KUALA LUMPUR
+60163614252
121, JLN AMPANG, KUALA LUMPUR 50450 MALAYSIA
ERIC MILLER
DIRECTOR MANAGER
AMATERAS SKY LOUNGE
+60123314819
WWW.AMATERAS-SKYLOUNGE.COM
LEVEL 35, TOWER A, PINNACLE PJ, JALAN UTARAC,
46200 PETALING JAYA, SELANGOR MALAYSIA
Languages
English
Advanced
Russian
Fluent
Tajik
Fluent
Accomplishments
- Graduated with a high grade at the University.
- Complimentary (crushing it) from the managers.
- Certificate from W Kuala Lumpur.
Timeline
B&F / CONCIERGE
W KUALA LUMPUR
2023.07 - 2023.11
CUSTOMER SERVICE ASSISTANT SUPERVISOR
AMATERAS SKY LOUNGE RESTAURANT, BAR
2022.11 - 2023.01
DIPLOMA - HOTEL MANAGEMENT
City University
2020.04 - 2023.11
High School Diploma -
City University
2019.03 - 2020.04