KOSER ALI MILLWALA

IT Specialist (System & Network)
Harman Middle East / Harman House

As an IT Specialist at Harman Middle East / Harman House, I manage and monitor the IT infrastructure, providing technical support for servers, applications, and devices. With over 18 years of experience in the IT field, I bring extensive knowledge and expertise to my role, supported by certifications in Six Sigma, Scrum, and Digital Marketing.

I specialize in VMware and Veeam technologies, ensuring optimal performance, security, and backup of virtualized environments. My proficiency in Active Directory, Windows Server, Citrix XenApp, Sophos, SonicWall, CCTV, and Avaya systems allows me to design, implement, and maintain robust, scalable IT solutions. I am committed to delivering high-quality service, optimizing resources, and ensuring compliance with industry standards.

My nearly two-decade career in IT has provided me with a deep understanding of system and network administration. I have consistently demonstrated progressive responsibility and the ability to deliver innovative solutions that enhance operational efficiency. My certifications complement my technical skills, enabling me to effectively manage IT projects and resources.

At Harman Middle East / Harman House, I oversee a complex IT environment, ensuring the seamless integration and performance of critical systems. My responsibilities include managing day-to-day operations and strategically planning for future growth and technological advancements. My dedication to continuous improvement and proactive problem-solving has been instrumental in achieving zero downtime during major system upgrades and maintaining robust security and backup protocols.

• Certified Information Technology Infrastructure Library (ITIL) version 4 foundation, 02/2020
• Scrum Fundamental Certified, 02/17/2020
• Six Sigma Yellow Belt Professional, 02/14/2020

Project Manager - Time & Attendance System Implementation

• Managed the successful installation of a Time & Attendance system across 25 locations.
• Coordinated closely with HR to ensure smooth implementation and effective communication.
• Achieved on-time and within-budget project completion.
• Enhanced HR efficiency and payroll accuracy.
• Established clear and consistent communication with all stakeholders.

Skills Utilized:

• Project Execution
• HR Coordination
• System Implementation
• Reporting
• Stakeholder Management
• Problem-Solving
• Proficiency in Time & Attendance Systems, Microsoft Outlook, Excel, and custom report generators

Successful Mitigation of 2019 Malware Attack

• Led the recovery process during a critical 2019 malware attack that compromised all company servers and demanded ransom.
• Orchestrated a swift and strategic response, utilizing tape backups for full server restoration.
• Achieved complete server restoration within 48 hours with zero data loss.
• Maintained business continuity and minimized downtime, safeguarding company operations and data integrity.

Skills Utilized:

• Crisis Management
• Data Recovery
• Business Continuity Planning
• Stakeholder Communication
• Security Protocols and Procedures

• Date of birth: 01/11/82
• Nationality: Indian
• Marital status: Married
• Visa status: Residential Visa
• Permanent Address Flat No. 102 Husain Plaza 16/1 Shyam Nagar, Manik Bagh Road, Indore – 452014, M.P., India

X4498349/ Valid till 2034