Hi, I’m
KOSHY P. THOMAS
Specialist-Public Transport maintenance
Sharjah,UAE
Summary
· More than 27 years of in-depth experience in different technology fields like electronics, electrical, electro-mechanics, Industrial HSE offshore & onshore, communication, Audio-Video, automation etc.
· Specialist in Public transport Intelligent Transport Systems (ITS) monitoring & maintenance, technical support, data management.
· Expert in AFC (Automated Fare Collection), AVM (Automated Vehicle Management), Parking systems, CCTV etc.
· Coordination skills for ITS systems like Traffic signals & controls, Communication systems, Vehicle counting systems, Facilities management etc.
· Expert in asset & ticketing tool- MAXIMO (by IBM), AFC monitoring tool- SSUP (by Atlas-Conduent), CRM-Customer relationship Management Tools.
· Excellent Computer knowledge & expertise in handling & preparing job charts, schedules, AMCs, training & guidance documents, equipment & personal safety data preparation, periodical maintenance, component level service history etc.
· Supervisory skills for preventive and corrective maintenance for all kind of electronic, electrical systems, Audio-Video installation, supervision & commissioning like projectors, video-conferencing systems, digital signage, audio systems, Safety equipment's installation & troubleshooting.
· Manage technical support team in-house and contractor's team.
· Inspection of devices, spare parts, HSE standards & expert in fault diagnosis.
· Strong communication skills.
· Fault finding and rectification, troubleshooting and problem solving.
Overview
26
years of professional experience
1
Certification
3
years of post-secondary education
Work History
Integrated Transport Centre (ITC), Abu Dhabi, UAE
ITS systems- Monitoring & Maintenance
04.2015 - Current
Job overview
- Monitoring and supervision of maintenance for AFC, AVM, Communications systems comprising of 800+ public transport buses including inter-city and regional, 220+ AFC HAFILAT field devices, 2500+ onboard validation devices.
- Coordinating AFC, AVM, Bus office, Revenue, Parking machines, facility management systems by continuously communicating with the control centre operators, contractors and ITC divisions.
- Making necessary documents and tools for daily system logs, weekly and monthly reports, process flows and charts etc. upon requirement.
- Producing reports and logs to section heads and concerned divisions.
- Attending frequent training and development sessions to enhance the knowledge.
- Managing all day-to-day activities within the set time and schedule.
- Supervising the contractors to ensure that the tasks are completed within the KPI standards.
- Investigated design failures in field to determine necessary corrections in future iterations; successful in reducing device errors by more than 35 % compared to previous years.
- Review of SLA contracts.
- Follow-up with contractors and division teams to ensure the incidents are resolved within the time frame.
- Conducting site survey, inspections & estimation prior to the maintenance.
- Providing technical design, system requirements, manpower assessments for upcoming projects for maintenance.
- Coordinating with customer relationship management team for resolving the customer complaints within the deadline.
ALMOE DIGITAL SOLUTIONS & AV SYSTEMS, Dubai, UAE
Audio-Video Service Engineer
11.2010 - 12.2013
Job overview
- Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions for 50+ industries and entity.
- Conducting site survey, inspections & estimation prior to the installation.
- Manage & resolve complaints/warranty issues with concerned product manufacturers.
- Provide technical support to customers in coordination with the manufacturers.
- Troubleshooting and rectification of Audio-Video equipment like projectors, Screens, Visualizers, Video equipment, mixer consoles, amplifiers, interactive boards, classroom devices training equipment, studio equipment etc. including almost all major brands like EPSON, HITACHI, CHRISTIE, DRAPER, YAMAHA, BOSE, EXTRON, CRESTRON, PROMETHEAN, SONY, SAMSUNG digital signage, POLYCOM etc.
- Designing the diagrams and schematics in computer.
- Carrying out Annual Maintenance Contract as per the customer's convenience.
- Managing a team to carry out the installation and projects.
- Attending meeting with customers for the feedback and suggestions.
- Oversaw installation, testing and commissioning of engineering systems to meet performance and safety requirements.
- Documented technical specifications and requirements in alignment with company-established protocols.
- Monitored KPIs and implemented swift change management to address potential delays.
- Supported management decision-making with expert-level technical guidance.
LSI (Load Systems Int'l), Sharjah, UAE
Installation engineer
03.2007 - 11.2007
Job overview
- Installation & Maintenance engineer for Safe Load indicator systems for mobile cranes.
- Preparation of RCI sheets as per crane load charts and SLI system.
- Attending for comments and suggestions from customer to provide them right service with quality assured hardware and dedicated service at right time.
- Understanding of load charts and crane structural Drawings
- Preparation of quotations and job description.
- Installation and calibration of SLI systems on mobile, lattice crawlers and truck mounting cranes of various makes and designs at 120+ sites inside and outside UAE.
- Performed maintenance, trouble shooting and after service to the customer.
- Giving demonstration about the system to the operators and customer with the aid of projectors and demo kits.
- Round the clock technical support and helpline to customers.
- Regular meeting with customer to get suggestions in order to improve system efficiency and customer satisfaction which is the key factor of company growth.
GALLAGHER INTERNATIONAL, Dubai, UAE
Electronics technician
09.2005 - 03.2007
Job overview
- Identified need for maintenance and repair work, scheduling as necessary.
- Trouble shooting, installation, planning of new electronic designs in mobile cranes of German, US and Japanese make.
- Giving service on site at right time to ensure the safe working condition of the cranes as per the LOCAL GOVERNMENT laws.
- Understanding, coordinating the work as per the drawings.
- Inspected and surveyed proposed sites against suitability requirements.
- Used safety equipment, measuring instruments, and technical drawing across different repair stages.
- Identified project constraints, using technical knowledge to advise on alternative solutions.
- Tested wiring and other system parts to determine electrical flow and function.
- Operated soldering and desoldering tools safely and responsibly.
- Selected and used wide range of electrical tools and equipment.
- Diagnosed equipment faults and completed minor repairs using manufacturer manuals.
- Minimized plant breakdowns by performing maintenance on electrical equipment.
- Calibrated and maintained electrical equipment for optimized performance.
THOMSONS ELECTRONICS & ELECTRICALS, Kerala, INDIA
Own business
06.1998 - 08.2005
Job overview
- Electronics trouble shooting, repair, assembling and maintenance in industrial and domestic fields.
- Experienced in almost all branded audio-video and communication systems such as JVC, SONY, NATIONAL-PANASONIC, SAMSUNG, PHILIPS, SANYO, ONKYO, BPL-INDIA, CASIO, LG, TOSHIBA, HITACHI, PIONEER, TECHNICS and much more.
- Assembling and installation of audio-video home entertainment solutions such as home theatre, bass reflex speaker enclosure designing as per the customer's requirement, high end sub-woofers and amplifiers, upgrades for existing audio-video systems to CD, DVD with increased Audio output power, audio effects enhancing by making suitable changes in the circuit itself as well as the interior decoration of the room where the system is kept, upgrades and modification of car audio systems, supervision of public address system settings etc.
- Developing various control circuits used for industrial and house-hold electronics such as voice activated door safety, air cooler, fan timers & controls, optic control systems, audio video routing and switching, audio muting over telephone calls, telephone-controlled circuits, illumination-decorative lights control circuits etc.
- Circuit designing, implementation of developed circuits in various industrial applications like pouching & packing machines, blister packing air condition systems, industrial battery chargers, changeovers etc.
- Developing of PCBs as per the circuit requirement of the customer, complete installation of pneumatic and hydraulic control circuits etc.
- Developing circuit ideas and prototypes for projects and assignments for Electronics students.
- Electrical installation and maintenance jobs of multistoried buildings and villas.
- Customer service, record keeping, tech. support, annual maintenance, research and development etc.
Education
Eastern ITC , Kerala, INDIA
Certificate of Higher Education from Electrical
06.1996 - 10.1997
St. Thomas College , Kerala, INDIA
Foundation Degree in Science
06.1994 - 04.1996
Skills
- Effective and results oriented problem-solving skills in different technical systems
- Good skill management in listening, understanding, developing and deploying team and their skills
- Strong communication skills in giving and receiving different kinds of information by all available means of communication methods
- Interpersonal skills to support a respectful and positive work environment
- Outstanding time management skills to complete tasks before deadlines while also maintaining work-life balance
- Accountable and reliable when organizing the team to reach a shared target using leadership qualities and past experience
- Spontaneous actions with creative and innovative solutions for problems in new and different ways thinking outside of the conventional methods
- Exceptional history of customer relationship management and resolving their complaints by means of understanding the root cause and suggesting exact solutions within short time
- Suggesting innovative solutions and resolution technique to the management to resolve issues and complaints quickly
- Exceptional computer skills both in application and hardware
Languages
English
Advanced
Hindi
Fluent
Malayalam
Native
Affiliations
- Music, Audio-Video editing, Electronics hobbyist
Accomplishments
- Excellence award received in 2024 from H.E. Mohammed Hussain Karmastaji, Exe.Director for ITC transportation systems.
- As part of the public transport systems, our team received KAFOO EXCELLENCE awards from Abu Dhabi government in 2024.
Certification
- Emergency First Aider- HSE from ITC- Abu Dhabi.
- NEBOSH- UK.- International General Certification in Occupational safety & health.
- NEETS integration- certification in system integration technology concepts.
Trainings:
- BOSE professional- training in BOSE AUDIO programming & designing.
- EPSON Europe- training in digital projector technology.
- Promethean World- trained for class-room solutions like interactive boards and displays.
- SONY Corporation- trained in digital signage professional LED displays.
Holds valid UAE light driver's license.
Major clients handled:
GEMS Varkey group of schools, Emirates Aviation Colleges, Dnata, RTA, Dubai police, Sharjah Airport, Dept. of Economic development, Chamber of Commerce, MOL, MOE, Ministry of public works, Ruler's court, Crown Prince's office, Dubai health authority, HCT Dubai-Sharjah-RAK-Abu Dhabi, DEWA, Sheikh Mohammed's project under TRA for Arabic national schools, ENOC/ EPPCO, EMAAR, Nakheel, Meydan, Sheikh Zayed Sports City- AUH, Emirates palace AUH, Ittihad tower AUH & almost all the biggest malls & shopping centers in UAE etc.
G EMS education, D nata/ E mirates group HQ, E mirates Aviation college, E mirates Holidays, H igher Colleges of technology, D ubai Police, D ubai Chamber of Commerce, C rown Prince's Office, R uler's Court, D ubai Municipality, R TA, D EWA Head Quarters, D P world, D ubai Port/ Customs & free zone, D ubai Airports, M inistry of Education, D ubai Health care city, D ubai Health Authority, D ubai Silicon Oasis, D UCAB, D ubai Dry Docks, B ritish Council, H eriott Watt University, A l-Ghurair University, S harjah U niversity Hospital, A merican university of Sharjah, A jman Chamber of commerce, R as-Al-Khaima Investment Authority, R as-Al-Khaima Chamber of Commerce, F ujeirah police, F ujeirah Men's College, Al -Ain Air force academy, M AF Carrefour, D eirra/ Mirdiff City Centre, M all of the emirates, D ubai Sports City, C ricket academy, E NOC, E MAAR properties, E mirates Islamic Bank, E NBD, C BD, N oor Islamic Bank, L yods Bank PJSC, P etrofac, S harjah Islamic Bank, A jman Bank, D IFC, D ubai Golf Club, S harjah paint ball park & shooting club, A l-Habtoor Group, S KM Air-conditioning, B ritish American Tobacco, A l- Naboodah Group, D ODSAL, W eatherford drilling, J -Ray Mcdermott, M ohebi Logistics, T NT, S IEMENS, L andMark group, A grekko Middle East, V OLVO Dubai, B lue Radisson Hotel group, R otana Hotels, C orel Beach resorts, D USIT THANE, A venue Hotels, R AMDA hotels, K empinsky, B urj-Al-Arab, The Address hotels, Abu -Dhabi Ittihad tower etc.
Burj Tower Dubai- Samsung Besix JVC-Dubai, Dubai Festival city- Dutco Balffour Beatty Group, The Lagoons, Dubai marina, Palm Jumeirah- Dutco Balffour Beatty Group, Auto drome, Festival city-Al Futtaim Carillion-Dubai, DUBAL- Dubai, LAMPRELL- Sharjah & Dubai, Dubai Drydocks, Port Rashid -Gallagher International-Jabel Ali, DP world- Jabel Ali, Al Faris- Al Quoz, Al-Jaber-Abu Dhabi, Cement Factory- Petron emirates, Al Quoz, Rig Badrinath- Oil Drilling- Top Oil Field- Sharjah, Rig Badri oil Platform- GUPCO (Gulf of Suez Petroleum Company) Egypt.
Offshore rigs, marine vessels like POYA, SHAMROCK COSTRUCTOR, MARSEA4, WESTERN GECO Nor Cranes, Team shipping, Ajman Marine Services, Atlantic offshore, Millennium Offshore, WWA and almost all crane dealers in UAE, All over Middle East, Egypt, Singapore, Indonesia, Nigeria and Europe.
References
References available upon request.
Timeline
ITS systems- Monitoring & Maintenance
Integrated Transport Centre (ITC)
04.2015 - Current
Audio-Video Service Engineer
ALMOE DIGITAL SOLUTIONS & AV SYSTEMS
11.2010 - 12.2013
Installation engineer
LSI (Load Systems Int'l)
03.2007 - 11.2007
Electronics technician
GALLAGHER INTERNATIONAL
09.2005 - 03.2007
Own business
THOMSONS ELECTRONICS & ELECTRICALS
06.1998 - 08.2005
Eastern ITC
Certificate of Higher Education from Electrical
06.1996 - 10.1997
St. Thomas College
Foundation Degree in Science
06.1994 - 04.1996
- Emergency First Aider- HSE from ITC- Abu Dhabi.
- NEBOSH- UK.- International General Certification in Occupational safety & health.
- NEETS integration- certification in system integration technology concepts.
Trainings:
- BOSE professional- training in BOSE AUDIO programming & designing.
- EPSON Europe- training in digital projector technology.
- Promethean World- trained for class-room solutions like interactive boards and displays.
- SONY Corporation- trained in digital signage professional LED displays.
Holds valid UAE light driver's license.
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