KOSSI ADADI

manages and assigns tasks to housekeeping staff, ensures cleanliness standards are met, trains new employees, coordinates with other departments for guest services, monitors and orders cleaning supplies, handles guest requests or concerns, conducts performance evaluations of staff, and ensures

• Worked collaboratively to complete daily operational tasks against team targets
• Completed opening, closing and shift change tasks in full to promote store efficiency
• Worked hard to learn all required tasks quickly to maximise performance

• Effectively managed customer complaints, providing smart solutions or escalating to management
• Ensured positive customer experience was maintained by monitoring through introduction and customer care calls
• Communicated with clients to obtain a better understanding of needs and make recommendations on appropriate products

• Maximised customer satisfaction by quickly addressing and resolving complaints with food or service
• Completed opening, closing and shift change tasks in full to promote store efficiency
• Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation

• Reviewed existing accounts to generate or follow through sales leads, targeting wider audience
• Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures
• Registered customer information on database to retain accurate records and enable tracking history
• Studied competitors to investigate sales strategies and behaviour, devising innovative selling tactics

• Achieved and maintained compliance with DOT standards through the accurate maintenance of driver, permit and equipment records
• Sourced, distributed and monitored the usage of equipment required to achieve transportation operational goals in line with financial targets
• Maintained workplace safety by involving employees in order to maximise engagement and team morale
• Maximised the safety of transportation operations through the use of field safety assessments