Kota Alekhya
Dubai
Summary
Experienced in troubleshooting diverse software applications to ensure optimal functionality for end-users. Utilize technical expertise to promptly identify and resolve issues, resulting in improved overall system performance. Possess knowledge of effective communication techniques to guide users through complex technical processes and enhance user satisfaction. Efficient Temenos TAP & T24 Application Support Specialist with a solid foundation in troubleshooting and resolving technical issues for diverse applications. Successfully support end-users by identifying root causes and implementing effective solutions. Demonstrate capability in using problem-solving and communication skills to enhance user satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
Cognizant Technology Solutions
08.2023 - 01.2025
- Working knowledge of Triple-A application (TAP) and T24 for Investment Banking.
- Utilize Unix/Linux, and shell scripting for various support tasks.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Apply hands-on knowledge of batch monitoring tools such as IBM Mainframe, BSM & Splunk.
- Manage incidents using tools like ServiceNow, Azure Dashboard, and JIRA.
- Knowledge of ITIL processes and incident management best practices.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Streamlined troubleshooting processes, leading to faster resolution times for end users.
- Optimized system performance by recommending hardware upgrades or configuration adjustments based on usage patterns and load testing results.
- Played a key role in major system migrations by providing hands-on technical assistance throughout the planning and execution phases.
- Contributed to the successful implementation of new company-wide applications by assisting with requirements gathering, testing, documentation, training sessions.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Improved customer satisfaction by providing timely and efficient support for various applications.
- Assisted in the selection of new software tools, evaluating their compatibility with existing systems and potential benefits for users.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
Associate – On-Site
Cognizant Technology Solutions
02.2024 - 04.2024
- Supported the deployment of a new framework adding WUI to investment banking for Germany in the Triple-A application
- Provided 24 X 7 operational support for 50 C1 / C2 Applications and RUN support to ensure continuous service availability
- Developed automation tools for production support activities, enhancing the efficiency and productivity of the Service Desk and other operational groups
- Implemented ITIL concepts to streamline processes and improve service management
- Demonstrated expertise in troubleshooting, root-cause analysis, application design, and implementation of major components
- Managed change processes effectively to ensure smooth transitions and minimal disruptions
Programmer Analyst
Cognizant Technology Solutions
08.2021 - 07.2023
- Creating test cases for Triple A+ & T24
- GUI/WUI Development, T24 interface to TTI
- Server Maintenance for various projects across Cognizant through Azure & AWS
- Triple A+ Portfolio Management
- Wealth Management – Portfolio Creation, List, Classification, Formats, Input Controls
- Performance Valuation
- Support for formal testing & resolve test defects
- Proof of Concept in delivering the Business Requirements for Client
Education
Bachelor of Technology (B.Tech.) - Computer Science Engineering
GITAM University
Visakhapatnam, India06.2021
Skills
- UNIX Shell Scripting
- Proficient in Azure and AWS
- Mainframe Operations Expertise
- Wealth Management
- Performance Updates
- Continuous Integration Practices
- Team Management
- Automation Tools
- Data Management Using SQL
- Issue Identification and Resolution
- Support Coordination
- Real-Time System Monitoring
- Application Troubleshooting
- Incident management
Training Internship Certifications
- Microsoft AZ-900 Azure Fundamentals Certified
- 6 Month Internship, Cognizant Technology Solutions
- Core Java, Web Development (HTML, CSS, JavaScript), and Banking Fundamentals
Certification
- Azure AZ -900 Microsoft Fundamentals
- Python Certified Associate Programmer certification (PCAP)
Languages
English
Hindi
Telugu
Timeline
Associate – On-Site
Cognizant Technology Solutions
02.2024 - 04.2024
Associate
Cognizant Technology Solutions
08.2023 - 01.2025
Programmer Analyst
Cognizant Technology Solutions
08.2021 - 07.2023
Bachelor of Technology (B.Tech.) - Computer Science Engineering
GITAM University
Similar Profiles
PRAKASH NARAYANA VIGNESH BPRAKASH NARAYANA VIGNESH B
Business Analyst- Technical Lead at Cognizant technology SolutionsBusiness Analyst- Technical Lead at Cognizant technology Solutions
Raja RathinamadasamyRaja Rathinamadasamy
QA Manager at Cognizant Technology SolutionsQA Manager at Cognizant Technology Solutions
Josephine Arockiya Rani SJosephine Arockiya Rani S
Technical Lead -AWS at Cognizant Technology Solutions, CTSTechnical Lead -AWS at Cognizant Technology Solutions, CTS