Kowshick Devaraj
The Niligris
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Technician
AMIT INTERNATIONAL GROUP (GARMIN STORE)
05.2023 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Technician/Customer Service Team Leader
Consolidated Private Limited (Apple Store)
02.2016 - 09.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Diplomo - Electronics and Communication Engineering
Nanjappa Polytechnic College
SSLC -
St.John’s Metric Higher Sec School
Skills
- P>Service All Products In Apple and Garmin
- P>Knowledge About Macintosh & iOS
- Installations and repairs
- Hardware troubleshooting
- Documentation And Reporting
- Service Calls
- Customer Needs Assessment
- CRM Software
- Problem-Solving
- Basic in computer
- P>Hardware Knowledge In Apple Laptops
- P>Staff Management
- P>Daily workflow improvement
- P>Technical Support
- P>Planning and Coordination
Certification
Apple iOS Technician
Apple Macintosh Technician
Timeline
Customer Service Technician
AMIT INTERNATIONAL GROUP (GARMIN STORE)
05.2023 - Current
Technician/Customer Service Team Leader
Consolidated Private Limited (Apple Store)
02.2016 - 09.2022
Diplomo - Electronics and Communication Engineering
Nanjappa Polytechnic College
SSLC -
St.John’s Metric Higher Sec School
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