Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
Generic
KRIPA POOVANNA

KRIPA POOVANNA

Abu Dhabi

Summary

To be an integral part of an organization and to pursue a highly challenging career, apply knowledge, acquire new skills and contribute constructively to the organization. Customer-oriented, strategic-thinking and meticulous sales professional with over 18 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, effective at identifying customer needs to deliver solutions.

Knowledgeable with experience in client management, sales strategy development and sales pitch presentations. Honest, confident and friendly communicator. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Business Development Officer

Alliance Insurance
03.2018 - Current
  • Responsible for recruitment of the team as per the company guidelines
  • To ensure the targets are done for the year
  • To ensure proper training and product updates are provided to the team
  • To ensure that proper solutions are given to the clients
  • To ensure good customer service is provided
  • Handling all kinds of insurance requirements.

Relationship Manager

Continental Insurance Brokers
09.2016 - 02.2018
  • Worked as a Financial Planning consultant giving a complete planning solution
  • To ensure correct solutions are provided to customers to plan their future needs
  • Developing and maintaining good working relationship with clients to acquire and expand the business
  • Consulting on the most effective cover for a particular need
  • Delivering good customer service
  • Ensuring compliance regulations and procedures by keeping up to date with all changes in regulatory frame work.

Senior Customer Service Officer

Ras Al Khaimah Bank
07.2010 - 08.2016
  • To achieve set targets in building assets and liabilities for the branch
  • To achieve set targets in service standards for customer transactions
  • To generate referrals and cross sell new and existing products
  • To send complete error free account opening and services for the customers and branch
  • All customer's applications and services to be forwarded to the right departments
  • Ensure KYC for all (Business Accounts, Non Resident Accounts and Personal Accounts) and approvals from Branch Manager whenever required
  • Ensure that the Business is booked as per the laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements
  • Ensure and display merchandise and table tops are current
  • Update MIS for the Branch on a monthly basis and sent reports.

Service Executive

First Gulf Bank
07.2008 - 07.2010
  • To ensure all complaints are solved within the turnaround time given to customers
  • To ensure reversals given to customer are as per the set guidelines of the Bank
  • To ensure customer complaints with reference to charges, clarifications on statements, reversals and loans are resolved
  • Liaising with different departments for solving the customer issues.

Telesales Executive

Citi Bank
06.2006 - 06.2008
  • Tele sales to get new to bank customers
  • Handling walk-in customers and phone enquiries
  • To ensure that Customer accounts, monthly statements, complaints, queries and services and handled as per set standards
  • Was promoted as Telesales Officer in 2007
  • Selling and Marketing of Investment Products
  • Ensure all processing and Coordinating Customer Investment booking is done on time
  • Document control.

HR Support

06.2006 - 08.2006
  • To ensure all accounts reconciliation is done
  • Preparing HR related finance
  • To ensure Salary is calculated on time and sent on a monthly basis before the date.Calculation of Leave settlement statements
  • Consolidating sales report of all locations, Sales figure, expenses figure and Cash balance of all location on daily basis.

Accounts and Administration Support

Praxic Inc
01.2005 - 02.2006
  • Preparing all HR related finance - Salary calculation, leave calculation and settlements
  • Ensure cash is balanced on day to day basis
  • Accounts reconciliation
  • To ensure all information regarding the expenses and payouts of the company is maintained
  • Bank statement reconciliation
  • Help the auditors to file Income Tax returns for the company.

Executive Liaison

TQ3 Travel Solutions Pvt. Ltd
09.2002 - 12.2004
  • Invoicing International and Domestic notes
  • Relationship with Corporate which involves fortnightly client statement
  • Solving issues pertaining to accounts, service delivery etc
  • Handling the domestic counter for ticket booking
  • Looking after of both administration as well as the Leisure Division.

Account Executive

Intercontinental Travels and Tours Pvt
01.2001 - 08.2002
  • Invoicing International and Domestic notes
  • Generation and distribution of Monthly Client statements
  • Corporate Billing and Direct handling of Corporate Customers
  • Updating & Handling of payments and follow-ups
  • Preparing of Daily Sales Reports
  • Suppliers and Vendor Payment Booking and Release
  • All Forex, Banking and petty cash transactions.

Secretary, Mistry Architect

02.1998 - 01.1999
  • Secretarial Responsibilities - confirmation of appointments, schedule meetings etc
  • Coordinator for Event Management
  • Customer Service
  • Coordination with the Travel agent for ticketing, traveling, lodging and tour planning for employees.

Education

Bachelor of Business - Management, Finance

Mysore University
Mysore, India
04.1996

Skills

  • Over 6 years experience in Administration and Accounts field in UAE and India
  • Works efficiently in a Team or an Individual role
  • Practical Exposure in handling customers as a single point of contact
  • Fast Learner and quick adaptability in a new environment
  • Sales process optimization
  • Consultative sales
  • Networking ability
  • Excel proficiency

Accomplishments

    Received awards - Customer Service
    and Sales performance. Top
    performer - Cross Sell in the Branch.
    Over 10 years' experience in
    Operations and Sales department
    in Banking Industry in UAE

Languages

English
Upper intermediate
B2
Hindi
Upper intermediate
B2

Additional Information

PERSONAL DETAILS :

Date of Birth : 22nd December 1975

Marital status : Married

Nationality : Indian

Passport Details : Holding Valid Passport (Passport No. – S1243337)

Reference : Available on request

Visa Status : Company Sponsor Visa

Driving License : Valid UAE driving license

Declaration :

I hereby declare that the above mentioned details are true with best of my knowledge

Date :

Place :

Timeline

Business Development Officer

Alliance Insurance
03.2018 - Current

Relationship Manager

Continental Insurance Brokers
09.2016 - 02.2018

Senior Customer Service Officer

Ras Al Khaimah Bank
07.2010 - 08.2016

Service Executive

First Gulf Bank
07.2008 - 07.2010

Telesales Executive

Citi Bank
06.2006 - 06.2008

HR Support

06.2006 - 08.2006

Accounts and Administration Support

Praxic Inc
01.2005 - 02.2006

Executive Liaison

TQ3 Travel Solutions Pvt. Ltd
09.2002 - 12.2004

Account Executive

Intercontinental Travels and Tours Pvt
01.2001 - 08.2002

Secretary, Mistry Architect

02.1998 - 01.1999

Bachelor of Business - Management, Finance

Mysore University
KRIPA POOVANNA