KRISHAN PRAGEETH DIAS (MBA,CDCS,CITF,CSDG)

• Monitoring overall daily Guarantee operations to ensure high levels of accuracy.
• Maximized performance by monitoring daily activities and mentoring off shored team members
• Increased customer satisfaction by resolving post transactional issues.
• Handling different On demand reports (exception reports)

Responsibilities:

• Providing a high level of customer service by ensuring processing of Guarantee claims within the service level parameters, minimizing operational risk. Excellent knowledge and experience in application of ICC publications, GTRF FIM, Internal controls and group compliance policy including international sanctions and FCC
• Managing the Guarantee Claims desk for all guarantees issued by HSBC UAE by effectively examine the received claims against the guarantee terms and condition and determine they are complied or discrepant claims within the stipulated time as per URDG / internal SLA.
• Handling Guarantee issuance and cancellation during shortage of relevant staffs.

• Served as part of the Trade post transaction Investigations by handling all type of operational queries related to FCC , Sanction and other daily operational issues of technical nature.
• Ensured reconciliation of Inter-branch,Nostro, suspense,GPS and G/L entries.
• Examined all On-demand generated exception reports.
• Managed all operational losses, recoveries, writing off problematic entries by obtaining appropriate approvals.
• Coordinated with GSC teams on all operational clarification matters pertaining to Import DC bills,collection bills, Open account,Advance payments, CIL's & MDG products and provided with process improvement ideas.
• Processing and handling the shipping guarantees

• Member of Trade Platinum team where exceptional on shore processing done to provide Trade Platinum customers with 4 hours S.L.A
  
• Handled DC, Collection, Open account, Advance payment bills and clean import loan(CIL) related quarries, issues, which raised by offshore processing teams(GSC) located in India and China.
  
• Responsible on Issuance and redemption of Shipping guarantees.
  
• Resolved disputes raised by presenting /remitting banks.
  
• Coordinated with GSC teams and managed the workflow to ensure smooth operation of recording of DC and Non-DC bills within the SLA and regular follow-up of all pending transactions and escalate of any SLA breaches if any.
  
• Monitored all processing errors of GSC and proposed changes to the processes in order to improve the quality of services, assessing potential operational and compliance related risks and duly highlighting the same to the management.

Responsible for the issuance of import documentary credit and amendments pertaining to Commercial documentary credits, Commodity documentary credit, Standby documentary credit, Back to back credit and Transferable documentary credits. As well as support the center of excellence for the region by supporting transaction processing for other countries in the region such as Qatar, Oman, Kuwait, Bahrain, Algeria and Lebanon.

Managed the data capturing team and allocation of works to ensure seamless service was granted to all clients and internal stakeholders. Responsible for Supervisory verification/Approving of all types of Clearing transactions. Responsible for resource utilization and allocation of daily tasks.

Processing of inward, outward and house cheques.