Motivated individual with keen interest in hospitality, possessing strong communication and organisational skills. Demonstrated ability in customer service and administrative tasks. Ready to contribute to seamless front office experience and enhance guest satisfaction.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Front office intern
Aloft & Element Dubai Airport
Dubai, United Arab Emirates
03.2024 - Current
Supported administrative tasks, contributing to seamless office operations.
Maintained organised front desk, leading to improved operational efficiency.
Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
Performed concierge duties attentively resulting in enhanced guest experiences.
Exceeded assigned goals by partnering with staff to implement best practices.
Leveraged property management system effectively, improving operational efficiency significantly.
Completed bookings and reservation amendments using hospitality property management software.
Assisted and answered 50 plus in-house guest phone calls and external guest queries
Education
Bachelors in Hospitality Management - Hospitality
Little Angels College of Management
Hattiban, Lalitpur, Nepal
02.2020 - 12.2024
High School Diploma - Hospitality
Little Angels Secondary School
Hattiban, Lalitpur, Nepal
01.2018 - 01.2020
Skills
Effective communication
Invoice processing
Administrative skills
Email administration
Customer service orientation
Operating PMS (Opera)
POS Operation
Languages
English
Fluent
Hindi
Fluent
Nepali
Native
Affiliations
Hiking & Trekking
Video Games
Photography & Creativity
Interested in Guitar
Timeline
Front office intern
Aloft & Element Dubai Airport
03.2024 - Current
Bachelors in Hospitality Management - Hospitality
Little Angels College of Management
02.2020 - 12.2024
High School Diploma - Hospitality
Little Angels Secondary School
01.2018 - 01.2020
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