Motivated individual with keen interest in hospitality, possessing strong communication and organisational skills. Demonstrated ability in customer service and administrative tasks. Ready to contribute to seamless front office experience and enhance guest satisfaction.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work history
Front office intern
Aloft & Element Dubai Airport
Dubai, United Arab Emirates
03.2024 - Current
Supported administrative tasks, contributing to seamless office operations.
Maintained organised front desk, leading to improved operational efficiency.
Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
Performed concierge duties attentively resulting in enhanced guest experiences.
Exceeded assigned goals by partnering with staff to implement best practices.
Leveraged property management system effectively, improving operational efficiency significantly.
Completed bookings and reservation amendments using hospitality property management software.
Assisted and answered 50 plus in-house guest phone calls and external guest queries
Complex Front Office Supervisor at Aloft & Element Me'aisam Dubai, Marriott InternationalComplex Front Office Supervisor at Aloft & Element Me'aisam Dubai, Marriott International