KRISHANT SADASHIV SUVARNA

• Expertly handling customer complaints and ensuring prompt resolution to maintain high levels of customer satisfaction.
• Utilizing Salesforce portal to carry out all service operation-related activities.
• Proficiently diagnosing and resolving system faults in Lamborghini vehicles using scanner tool LDS. Providing estimates through Tech Info portal.
• Performing work on high-voltage (HV) components using all necessary PPE and equipment’s in compliance with safety protocol.
• Conducting targeted troubleshooting and diagnostics, swiftly resolving mechanical issues.
• Using Lucid Garage and Release station software to accurately execute software installation on vehicles.
• Adhering to manufacturer's standards and warranty procedures, ensuring safe and effective maintenance and repairs.
• Managing workshop operation to ensure smooth and efficient workflow.
• Offering technical guidance and support to team members when encountering challenging problem-solving situations.
• Actively mentoring junior technicians in accordance with company standards.
• Assisting Warranty department during warranty audits to ensure compliance and accuracy.
• Implemented innovative solutions for boosting operational efficiency.

• Expertly handling customer complaints and ensuring prompt resolution to maintain high levels of customer satisfaction.
• Utilizing LIASS portal to efficiently raise warranty-related repair claims and coordinating with factory for complex concerns.
• Proficiently diagnosing and resolving system faults in Lamborghini vehicles using advanced scanner tools like ODIS, LARA, and LDAS. Providing estimates through LIASS portal.
• Adhering to manufacturer's standards and warranty procedures, ensuring safe and effective maintenance and repairs.
• Conducting targeted troubleshooting and diagnostics, swiftly resolving mechanical issues.
• Offering technical guidance and support to team members when encountering challenging problem-solving situations.
• Actively mentoring junior technicians in accordance with company standards.
• Assisting Warranty department during warranty audits to ensure compliance and accuracy.

• Conducting Pre-Delivery Inspections (PDI) for new vehicles to ensure quality and readiness for customers.
• Adhering to periodic maintenance schedules, performing car maintenance with precision.
• Utilizing advanced Scanner tools (ODIS, LARA, LDAS) for efficient Electrical diagnostics and providing estimates through LIASS portal.
• Proficiently handling all types of Mechanical work on vehicles.
• Responding to customer visits and breakdowns, delivering necessary services at remote locations.
• Actively participating in dealer-organized events to enhance customer engagement.
• Preparing and sharing daily workshop reports and Customer loyalty reports with area manager.
• Promptly raising warranty-related repair claims through LIASS portal.

• Expertly conducting comprehensive vehicle diagnostics and programming services utilizing advanced scanner tools.
• Adhering to periodic maintenance schedules, delivering meticulous car maintenance services.
• Demonstrating proficiency in wide range of mechanical general repairs and electrical work on various vehicle models.
• Thoroughly conducting Pre Delivery Inspections (PDI) for new cars to ensure their optimal condition before delivery

• Offer professional and efficient communication to customers upon their arrival at service center, providing comprehensive information about planned service for their vehicle.
• Prepare and submit detailed repair order based on customer's concerns, effectively relaying information to workshop.
• Communicate any additional work required for customer's vehicle based on workshop's estimate, ensuring transparency throughout process.
• Provide clear explanation of all services performed on vehicle when customer comes to collect it.
• Conduct follow-ups with customers after repairs to gather feedback and ensure their satisfaction.
• Undertake any other duties assigned by Service Manager.

• Company Overview: Mail Motors is automotive service provider specializing in vehicle maintenance and repair. Website: https://www.mailmotors.com
• Assisting experienced technicians in diagnosing and troubleshooting vehicle issues.
• Learning and applying repair and maintenance techniques under supervision.
• Performing routine inspections and services on vehicles.
• Gaining familiarity with scanner tools and diagnostic equipment.
• Acquiring knowledge of manufacturer's guidelines and service procedures.
• Mail Motors is automotive service provider specializing in vehicle maintenance and repair. Website: https://www.mailmotors.com