Krishanthus Manoharan
Dubai,UAE
Summary
Experienced in overseeing restaurant operations with focus on delivering exceptional customer service and optimizing staff performance. Skilled in managing daily activities, ensuring compliance with health and safety regulations, and enhancing dining experiences through effective team leadership. Capable of driving operational efficiency and fostering collaborative work environment.
Overview
14
14
years of professional experience
Work history
Restaurant supervisor
Four Seasons Hotel
Dubai, UAE
06.2023 - Current
- Oversaw scheduling of 25 employees' shifts without conflict or issues.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
Head waiter
Four Seasons Hotel
Dubai, UAE
12.2019 - 06.2023
- Ensured compliance with health and safety regulations within restaurant premises.
- Developed rapport with regular patrons to foster loyalty and repeat business.
- Ensured accurate orders by effectively communicating with kitchen staff.
- Assisted in menu development for improved guest satisfaction.
Resident Manager
Serenus Boutique Villa
Nuwara Eliya, Srilanka
01.2017 - 05.2019
- Ensured prompt response to enquiries from current and prospective residents improving overall resident satisfaction.
- Updated tenants about important notifications or changes via proper channels swiftly, ensuring clear communication lines were maintained at all times.
- Provided exceptional customer service, enhancing tenant retention rate.
- Liaised with local authorities regarding necessary permits and regulations compliance.
Industrial engineer executive
Nor Lanka Garments
Trincomalee, Srilanka
01.2012 - 11.2017
- Reviewed and optimized logistic operations for improved supply chain performance by 15%.
- Trained staff on use of advanced machinery, enhancing overall performance levels by 20%.
- Eliminated wastage in production line through implementation of lean manufacturing principles.
- Identified manufacturing issues quickly to minimize lost time and resources.
Education
Level 2 & 1 Wines, Level 1 Spirit - Wines and Spirit
WSET
DUBAI, UAE /2022 - /2023
Higher National Diploma - Industrial engineering and factory Management
SLITA
Rathmalane 01.2014 - /2017
GED Advanced Level - Economics, Business Studies, Accounts
St. Xaviers Collegee
Nuwara Eliya, SL /1995 - /2010
Skills
- Shift scheduling
- Menu development
- Table setting standards
- Knowledge of wine pairings
- Payroll and scheduling
- Training development
Timeline
Restaurant supervisor
Four Seasons Hotel
06.2023 - Current
Head waiter
Four Seasons Hotel
12.2019 - 06.2023
Resident Manager
Serenus Boutique Villa
01.2017 - 05.2019
Higher National Diploma - Industrial engineering and factory Management
SLITA
01.2014 - /2017
Industrial engineer executive
Nor Lanka Garments
01.2012 - 11.2017
Level 2 & 1 Wines, Level 1 Spirit - Wines and Spirit
WSET
/2022 - /2023
GED Advanced Level - Economics, Business Studies, Accounts
St. Xaviers Collegee
/1995 - /2010
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