Krishna Kumar
Dubai,UAE
Summary
Reliable customer service professional with focus on live chat support. Skilled in resolving customer inquiries swiftly and enhancing user satisfaction through clear and empathetic communication. Deliver tailored solutions by leveraging strong problem-solving abilities and deep understanding of company products and services.
Overview
4
4
years of professional experience
Work history
Online chat agent (
Blue iris software trading LLC
Dubai, UAE
2023.06 - 2025.04
- Managed high volume of chat enquiries for improved efficiency.
- Built sustainable relationships of trust through open and interactive communication.
- Maintained up-to-date knowledge of company products for better assistance.
- Provided excellent customer service by promptly resolving user queries.
- Improved customer satisfaction ratings through responsive query resolution.
Live chat agent
Swiggy
Bihar, India
2021.09 - 2023.02
- Resolved customer queries for improved relations and loyalty.
- Identified potential leads with active listening and probing questions during live chats.
- Performed regular tests on live chat software, ensuring optimal functionality at all times.
- Escalated complex issues promptly, ensuring swift resolution for clients.
- Handled high-volume chats in peak hours without compromising on service quality.
Education
2nd PUC -
LND College Bihar Board Higher Secondary Education
2001.04 -
Bachelor of Arts -
LND College
India 2001.04 -
10th -
Bihar Board Higher Secondary Education
India 2001.04 -
Skills
- Excel
- MS Word
- Data Analyst
- Troubleshooting expertise
Languages
English
Intermediate
Hindi
Native
Timeline
Online chat agent (
Blue iris software trading LLC
2023.06 - 2025.04
Live chat agent
Swiggy
2021.09 - 2023.02
2nd PUC -
LND College Bihar Board Higher Secondary Education
2001.04 -
Bachelor of Arts -
LND College
2001.04 -
10th -
Bihar Board Higher Secondary Education
2001.04 -