KRISHNA PRIYA M. U.
Pathanamthitta,India
Summary
Dedicated professional with a strong foundation in customer service, communication, and time management. Proficient in multi-tasking and telephone etiquette, with basic knowledge of computer operations. Committed to leveraging these skills to enhance organisational efficiency and customer satisfaction.
Experienced professional with focus on creating welcoming and organised front office environments. Skilled in managing high-volume phone calls, scheduling appointments, and providing exceptional customer service. Consistently ensures smooth office operations through strong communication and multitasking abilities.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
AOCC Executive & Terminal Managerial Assistant
KANNUR INTERNATIONAL AIRPORT Ltd (KIAL)
- Completed an internship as on AOCC Executive & Terminal Managerial Assistant
RECEPTIONIST
ANN GROUP OF COMPANIES
Ernakulam, India
10.2022 - 07.2023
- Greet and welcome clients and visitors and create a positive first impression of the company
- Gather new client information during the initial phone call and initial meeting and maintain confidentiality
- Answer incoming phone calls and return missed calls, respond to voicemails and emails and distribute incoming mail
- Maintain office organization by cleaning and organizing office daily and checking office supply inventory weekly and re-ordering supplies as needed
- Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times.
TELECALLER
KM FOUNDATION EDUCATIONAL SERVICE
Kozhencherry, Kerala, India
06.2022 - 10.2022
- Answering phones and explaining the product and services offered by the company.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Making recordings of all the sales phone calls and sales deals.
- Taking and processing product orders in a professional manner.
- Maintaining the database of the customers on a regular basis.
- Suggesting solutions based on customer’s needs and requirements.
Education
BBA - Airline and Airport Management
BHARATHIAR UNIVERSITY
01.2017 - 01.2020
PLUS TWO - undefined
C M S HSS Kuzhikala
01.2015 - 01.2017
S S L C - undefined
S V G V HSS Kidanganoor
01.2014 - 01.2015
Skills
- Basic knowledge of computer
- Communication
- Time management
- Customer service
- Multi-tasking
- Telephone etiquette
Certification
- Diploma in Hospital Administration, International school of skill development, TUV SUD Certified, 12/2023, 06/2024
- Diploma in Travel and Tourism [IATA], Vidya Bharathi group of institution, Canada Certified, 06/2019, 12/2019
Languages
English
Malayalam
Custom
I hereby declare that all the statements made in the application are true and correct to the best of my knowledge and belief.
Personal Information
- Date of birth: 12/04/98
- Gender: Female
- Nationality: Indian
- Marital status: Single
- Visa Status : Visit Visa
Timeline
RECEPTIONIST
ANN GROUP OF COMPANIES
10.2022 - 07.2023
TELECALLER
KM FOUNDATION EDUCATIONAL SERVICE
06.2022 - 10.2022
BBA - Airline and Airport Management
BHARATHIAR UNIVERSITY
01.2017 - 01.2020
PLUS TWO - undefined
C M S HSS Kuzhikala
01.2015 - 01.2017
S S L C - undefined
S V G V HSS Kidanganoor
01.2014 - 01.2015
AOCC Executive & Terminal Managerial Assistant
KANNUR INTERNATIONAL AIRPORT Ltd (KIAL)
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