KRISHNA RIJU

• Managed Saint-Gobain's architectural glass supply operations across GCC, handling key markets including UAE, Saudi Arabia, Oman, and Kuwait.
• Assisted the sales team throughout the complete project cycle—from sample submission to final supply of glass.
• Supported the specification team by preparing data sheets and ensuring timely submission of samples for consultant approvals.
• Prepared comprehensive glass performance data, managed project submittals, generated quotations and proforma invoices, and oversaw all related documentation.
• Managed documentation for project specifications, ensuring compliance with industry standards and client requirements.
• Coordinated communication between sales teams and clients to ensure accurate specifications were met.
• Generated and managed purchase orders while coordinating production activities with Saint‑Gobain factories.
• Utilized specialized softwares to evaluate glass performance, including SHGC, U-Value, Visible Light Transmission, Deflection, Acoustic performance, and other technical performance parameters.
• Liaised with logistics team and factories to monitor shipments and ensure the timely delivery of materials.
• Maintained effective communication between sales, specification, logistics teams and client to ensure seamless project execution.
• Participated in multiple training sessions offered by Saint-Gobain Glass, acquiring in-depth knowledge of various glass types and their performance characteristics.
• Collaborated with Saint-Gobain teams, particularly in India, Egypt, Germany, and Italy, to support clients with technical requirements and ensure the timely supply of glass.

Responsibilities

• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Registered and updated accurate customer information on ERP software (ZOHO).
• Managed customer queries simultaneously through effective multitasking.
• Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
• Recorded and processed supplier data accurately.
• Recorded customer communications to maintain proper documentation.
• Established positive relationships with clients by going extra mile to build rapport.
• Offered prompt solutions to maintain customer satisfaction.
• Assisted manager in implementing and updating procedures to sustain quality standards.
• Provide customer feedback to internal teams and developers to improve products and services.
• Organized physical files and digitized records to support ease of access and good compliance.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Adhered strictly to policies and procedures for continued company compliance.

Responsibilities

• Onboard new clients and develop strong relationship with them effectively over the phone, by email or in person.
• Attend to the clients' concerns and provide resolutions swiftly.
• Organize, manage and update client information on CRM software.
• Evaluate and analyze the clients' needs through gathering their insights on the overall experience of the service.
• Approach the existing clients to ensure their satisfaction.
• Collaborate with internal departments to communicate clients' expectations comprehensibly.
• Identify the potential opportunities and inform the sales team to follow up.
• Maintain the accurate records on the client activities.
• Cohere with the confidentiality requirements of the organization.

Responsibilities

• Respond to customers' queries on WIDA portal and update it on the ERP.
• Sustain continuous improvement by implementing customer interface management systems through telephone communication, email marketing (Zoho Campaigns), live chat services (Zoho Salesiq) and social media.
• Ensure the timely and successful delivery of project updates according to customer needs and objectives.
• Research complex problems and resolve issues independently each day.
• Review repeated issues within operations and business management to solve problems and improve company outcomes.
• Meet all customer call guidelines including service levels, handle time and productivity.
• Collect customer feedback and deliver reports to leadership to promote correction.
• Maintain accurate records of past due customer account activity.
• Adhere to all confidentiality requirements at all times.

Achievements

• Maintained a customer retention rate of 80-90% during the tenure.
• Led the team of Research & Development of five members.
• Provided excellent customer service, resulting in consistent 100% customer satisfaction rating.

Other Responsibilities

• Ensure the accuracy of the key construction projects happening in UAE/GCC and updating the projects on the WIDA portal.
• Build and maintain strong, long lasting relationships with the associates like Consultant, Contractor and Sub-contractor.
• Collaborate with the sales teams to identify and grow opportunity within the territory.

Responsibilities

• Taught English Language through interactive study methods.
• Planned lessons and implemented curriculum considering the individual differences.
• Established clear learning objectives for all lessons and projects.
• Provided appraisal and review of individual pupil performances.
• Promoted general well-being and progress of all students
• Communicated with parents about students' progress.