Krishna Yadav
Dubai,United Arab Emirates
Summary
Results-driven hospitality professional with over a decade of experience in hotel management and operations. Proven expertise in ensuring exceptional guest experiences and driving revenue growth. Successfully led pre-opening teams, optimizing departmental performance, and implementing cost-effective measures. Proficient in managing front office operations, guest satisfaction, and facility management. Adept at fostering a culture of excellence and delivering exceptional service. Demonstrated ability to motivate teams, streamline processes, and achieve high associate satisfaction scores. Seeking new challenges to utilize skills in driving operational success and elevating guest service standards.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Head of Operations
Blue Beach Tower
Dubai, United Arab Emirates
01.2023 - Current
- 199 deluxe serviced apartments consist of 02,03 and 04 bedrooms from 2000 SQF to 4000 SQF.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Implemented effective customer service procedures to encourage positive feedback.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Researched business opportunities with new and existing customers, notifying sales team to follow up.
- Prepared and reviewed procedural documents for daily operations.
Operations Manager
Courtyard by Marriott Al Barsha
Dubai, United Arab Emirates
01.2022 - 12.2022
- Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability
- Booking.com rating increased from 8.2 to 8.5, TripAdvisor improved from 270 to 232 currently out of 900 Hotels in Dubai
- Achieved Award of Excellence from Marriott Business Council UAE 2022, Achieved 87.1% Marriott BSA Audit April 2022 Courtyard by Marriott
- Achieved 95.2 virtual BSA audit October 2022 Courtyard by Marriott
- Reduced average of 10% monthly DEWA consumption of property in summer by controlling chiller usage with maintenance team, placing rooms OOS in low occupancy and did PPM work with chiller that help to reduce monthly bill
- Worked closely with revenue team to Increase direct booking from Marriott/Hotel website and through walk-in from 40% to 60% as compared to retail to avoid commission, retail was brought to 20%
- Increased annual rental of 3rd party operated coffee shop up-to 150% by changing operator
- Changed previously operated All Day Dining and Room Service operator and brought new operator with better quality of food, service, and revenue increase of million AED YTD.
Rooms Division Manager
Citymax Hotels
Dubai, United Arab Emirates
12.2018 - 01.2022
- Responsible for cluster properties, Citymax At Mall 376 rooms, and successfully competed pre-opening of Citymax Al Barsha 120 rooms
- Successfully completed pre-opening of Citymax Business Bay 348 keys, Rooms Division Manager responsible for leading and managing strategic areas pertaining to Rooms Division Housekeeping, Front Office, Engineering and Security.
- Assists General Manager with oversight of all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards.
- Managed front-of-house budgeting, asset management, supplies and purchasing for profitable, high-performing hotel operations.
- Handled guest complaints and queries professionally and effectively for mutually beneficial, positive outcomes.
Front Office Manager
Gevora Hotel
Dubai, United Arab Emirates
11.2017 - 12.2018
- Successfully completed pre-opening of hotel features 528 rooms, ranging from deluxe rooms to two-bedroom suites.
- Used up-selling techniques to promote hotel services and facilities for higher profit margins.
- Assessed VIP reservations, amenity orders and resumes for incoming house guests.
- Handled inventory control for front office and stationery supplies, reordering low stock items.
- Managed, trained and developed front office staff to consistently exceed individual performance KPIs.
Duty Manager
Intercontinental Dubai Festival City
Dubai, United Arab Emirates
12.2016 - 11.2017
Deputy Front of House Manager
Dubai Opera
Dubai, United Arab Emirates
06.2016 - 11.2016
- Successfully completed pre-opening of Dubai Opera
Assistant Front Office Manager
Rixos The Palm Dubai
Dubai, United Arab Emirates
06.2015 - 06.2016
Duty Manager/ Night Manager
Emirates Palace
Abu Dhabi, United Arab Emirates
01.2012 - 05.2015
Facility Management Executive
Park Rotana and Park Arjaan
Abu Dhabi, United Arab Emirates
01.2010 - 01.2012
- Completed pre-opening of 200 apartments and 74 shell & core office
- Worked with Abu Dhabi local authorities to get needed approval for residence building operations.
- Responded to building emergencies and managed repairs within required timeframe.
- Performed best practices and quality standards to comply with occupational health and safety procedures.
- Created sustainable improvement initiatives to establish productive use of energy.
- Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
- Hired and supervised contractors, closely monitoring workmanship to produce cost-effective resourcing.
Front Desk Executive
Emirates Palace
Abu Dhabi, United Arab Emirates
09.2008 - 12.2009
Education
IELTS - English Language
British Council
Dubai 08.2022 - 08.2024
Bachelor of Commerce - Economics, Accounting and Finance
Sikkim Manipal University
India 04.2001 -
M.S.C.I.T - Computer Education
CAT Institute
India06.2004
High School Diploma - Commerce
Ramniranjan Jhunjhunwala College
India 02.2002
Skills
- Business development
- Leadership and team building
- Financial management
- Budget governance
- Project development
- Operations management
- Guest engagement strategies
- Front desk operations
- Opera hotel management system
- Cost control
Pre-Opening Projects
- Blue Beach Tower the Walk JBR (199 units 02,03 & 04 BR Apts)
- Citymax Business Bay 348 rooms
- Citymax Al Barsha 120 rooms
- Gevora Hotel 528 rooms (Tallest Hotel in the World guinness world record)
- Dubai Opera (Opera House in United Arab Emirates)
- Park Rotana and Park Arjaan (200 units 01,02 & 03 BR Apt & 74 shell & core Offices)
Languages
English
Fluent
Hindi
Fluent
Accomplishments
- Achieved 87.1% Marriott BSA Audit April 2022 Courtyard by Marriott Al Barsha
- Successfully achieved hotel goal in multiple properties on
- Booking.com, TripAdvisor and Guest Voice/Medallia
- Achieved 95.2 % Marriott BSA Virtual Audit October 2022 Courtyar by Marriott Al Barsha
- Awards of Excellence (The Marriott Business Council UAE 2022 Courtyard by Marriott Al Barsha)
- Employee of the Month 2012 (Emirates Palace AUH)
- Achieved 89% result first LQA audit result (Rixos the Palm Dubai)
- Achieved 98% result on LQA check-in at Emirates Palace Abu Dhabi
Timeline
Head of Operations
Blue Beach Tower
01.2023 - Current
IELTS - English Language
British Council
08.2022 - 08.2024
Operations Manager
Courtyard by Marriott Al Barsha
01.2022 - 12.2022
Rooms Division Manager
Citymax Hotels
12.2018 - 01.2022
Front Office Manager
Gevora Hotel
11.2017 - 12.2018
Duty Manager
Intercontinental Dubai Festival City
12.2016 - 11.2017
Deputy Front of House Manager
Dubai Opera
06.2016 - 11.2016
Assistant Front Office Manager
Rixos The Palm Dubai
06.2015 - 06.2016
Duty Manager/ Night Manager
Emirates Palace
01.2012 - 05.2015
Facility Management Executive
Park Rotana and Park Arjaan
01.2010 - 01.2012
Front Desk Executive
Emirates Palace
09.2008 - 12.2009
Bachelor of Commerce - Economics, Accounting and Finance
Sikkim Manipal University
04.2001 -
M.S.C.I.T - Computer Education
CAT Institute
High School Diploma - Commerce
Ramniranjan Jhunjhunwala College
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